Summary
Overview
Work history
Education
Skills
Affiliations
Timeline
Generic
Kathryn Bandeira

Kathryn Bandeira

Lochgelly,United Kingdom

Summary

I pride myself on having excellent organisational skills and a strong ability to communicate effectively both verbally and in writing. Demonstrates adaptability and a positive approach to change, with a proven record of working well both independently and as part of a team.

Passionate about enhancing the customer journey, ensuring dependability, reliability, and punctuality while effectively handling pressure.

Offering strong leadership, with solid foundation in managing teams and resolving conflicts. Knowledgeable about fostering collaborative work environment and motivating team members to achieve their best. I am dedicated professional who was recently made redundant. Ready to use and develop problem-solving and interpersonal skills in new role.

Overview

25
25
years of professional experience

Work history

Team manager

Lloyd's Banking Group
Edinburgh, Midlothian
03.2020 - 05.2025
  • Delegated responsibilities efficiently amongst team members.
  • Ensured adherence to company policies, resulting in fewer discrepancies and conflicts.
  • Handled employee grievances to maintain harmony within the workforce.
  • Coordinated with various departments for seamless workflow.
  • Implemented staff rota for over 30 colleagues to ensure adequate coverage during peak times.
  • Provided consistent leadership to maintain high levels of team performance and satisfaction.
  • Enhanced team productivity by implementing effective project management strategies.
  • Achieved higher team efficiency with regular training and mentoring sessions.
  • Boosted morale by recognising and rewarding exceptional work.
  • Conducted performance evaluations to identify areas of improvement.
  • Cultivated a strong rapport with team members, fostering a cohesive and collaborative workplace environment.
  • Streamlined operations, leading to increased team performance. Which cut down long service delays for customers.
  • Prioritised workload effectively, resulting in timely completion of tasks.
  • Encouraged open dialogue amongst employees for better problem-solving ability.
  • Fostered a positive work environment through effective communication and conflict resolution tactics.
  • Maintained up-to-date knowledge about products and services, assisting in informed decision making.
  • Maintained up-to-date knowledge of industry trends, enabling informed decision-making processes.
  • Facilitated weekly meetings to discuss progress on projects, deadlines, objectives and concerns.
  • Addressed customer complaints promptly, ensuring customer satisfaction and retention.
  • Maintained smooth-running business operations by delegating priorities to staff abilities.

Customer service officer

Lloyd's Banking Group
Edinburgh & Dunfermline, Fife
02.2009 - 03.2020
  • Improved customer satisfaction by providing prompt and efficient service.
  • Adapted quickly to product changes or updates, resulting in minimal disruption to service.
  • Resolved conflicts quickly whilst preserving positive business relationships.
  • Managed difficult customer situations for maintaining company reputation.
  • Liaised between customers and management for effective resolution of issues.
  • Addressed customer queries, resulting in enhanced customer confidence.
  • Collaborated closely with team members to provide seamless service experience.
  • Prioritised tasks as per urgency, ensuring completion of all tasks within shift.
  • Learnt new software systems rapidly, enhancing overall work efficiency.
  • Met daily targets by efficiently managing workload within set timelines.
  • Assisted colleagues during peak hours, ensuring overall productivity of the team.
  • Utilised strong communication skills for handling customer complaints effectively.

Procurement stock and logistics coordinator

Wincanton PLC
Dunfermline, Fife
02.2002 - 10.2008
  • Analysed supply chain trends to predict future procurement needs accurately.
  • Elevated customer satisfaction by ensuring accurate order fulfilment.
  • Enhanced stock management by implementing efficient tracking systems.
  • Adhered strictly to health and safety regulations, maintaining a safe warehouse environment.
  • Developed standard operating procedures for logistics department improving overall operational efficiency.
  • Streamlined logistic operations to increase efficiency and productivity.
  • Responded swiftly to any logistical challenges ensuring minimal disruption in workflow.
  • Collaborated closely with procurement team, yielding coordinated efforts and streamlined processes.
  • Delivered accurate and timely reports with meticulous data entry.
  • Ensured business continuity, using local suppliers to minimise risk of supply chain disruptions.

Visitor Reception Centre Officer

Security, Rosyth Dockyard
Rosyth, Fife
03.2000 - 01.2002
  • Handled sensitive information with discretion and professionalism.
  • Maintained high standards of personal conduct, contributing to a positive work environment.
  • Ensured safety by routinely patrolling and conducting security checks.
  • Upheld laws and regulations within my jurisdiction, ensuring compliance from all parties involved.
  • Delivered top-notch service to visitors, enhancing their experience at the venue.
  • Facilitated smooth communications between departments for better coordination.
  • Assisted during special events and large-scale operations ensuring smooth running of activities.
  • Collaborated with colleagues for effective teamwork.
  • Improved team efficiency with regular training sessions.
  • Wrote detailed reports, aiding in case documentation.
  • Provided customer service to improve overall visitor experience.
  • Maintained meticulous records to detail chain of evidence and reported crimes.

Education

Scottish Qualifications Certificate - 7 Standard Grades

Inverkeithing High School
Dunfermline, Fife

Skills

  • Strong verbal and written communication skills
  • Adaptable & positive approach to change
  • Proven record of working well as a team/and on own initiative
  • Passionate about customers journey
  • Punctuality assurance
  • Leadership excellence
  • Resilient mentality
  • Budgeting and financial analysis
  • Pressure handling
  • Excellent organisational skills
  • Dependability and reliability

Affiliations

  • I am President of and Amateur Dramatics Club which I have been involved in for over 30 years. This has given me the confidence and ability to work with a diverse group of both youth and adults, I have been directing shows for over 16 years, which entails making tough decisions to ensure the whole show runs on time, within budget and without any major problems.
  • I am on the board of Directors at The Hive Kirkcaldy, It's the largest LGBTQIA+ community hubs in the UK. I help organise fundraising events, youth groups and peer support.
  • I love spending time walking my dog, socialising with my friends and family.

Timeline

Team manager

Lloyd's Banking Group
03.2020 - 05.2025

Customer service officer

Lloyd's Banking Group
02.2009 - 03.2020

Procurement stock and logistics coordinator

Wincanton PLC
02.2002 - 10.2008

Visitor Reception Centre Officer

Security, Rosyth Dockyard
03.2000 - 01.2002

Scottish Qualifications Certificate - 7 Standard Grades

Inverkeithing High School

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Kathryn Bandeira