Summary
Overview
Work history
Education
Skills
Affiliations
Accomplishments
Languages
Timeline
Generic

Ruby Jones

Braint,Essex

Summary

Dedicated hospitality professional with expertise in beverage serving and customer service. Demonstrates proficiency in the use of bar equipment, complex tray carrying, and adherence to alcohol licensing laws. Known for multitasking efficiency, proactive listening, and maintaining calm under stress. Strong memory capacity and empathetic service enhance the ability to deliver exceptional guest experiences. Committed to continuous improvement and excellence in service delivery. Reliable and hardworking individual with knack for providing excellent customer service and maintaining clean and organised work environment. Possesses strong communication skills and ability to work well under pressure. Eager to contribute to positive dining experience and support the team. Friendly and motivated individual with strong communication and teamwork skills, able to handle fast-paced environments and provide excellent customer service. Proficient in multitasking and maintaining positive attitude under pressure. Committed to enhancing guest experiences and contributing to smooth-running operation.

Overview

3
3
years of professional experience
1
1
year of post-secondary education

Work history

Waitress assistant

The Hawthorns
Braintree, Essex
09.2023 - Current
  • Supported inventory management by maintaining accurate stock records of supplies.
  • Collaborated with team to provide efficient service during peak hours.
  • Followed health regulations whilst handling food, promoting safe practices.
  • Checked customers' identities to ensure they met age requirements for purchase of alcohol,.
  • Helped seat guests upon arrival, leading to a welcoming atmosphere.
  • Prepared hot beverages for customers on demand, increasing overall satisfaction rate.
  • Enhanced dining experience through friendly interaction with customers.
  • Worked closely with kitchen staff members to understand dietary needs of specific clients.

Temporary Waitress

Toby Carvery
Braintree, Essex
12.2024 - 02.2025
  • Improved customer satisfaction by providing efficient and friendly service.
  • Ordered and stocked beverage supplies, maintained availability of popular drinks.
  • Maintained clean and organised dining area for customer comfort.
  • Handled cash transactions accurately, ensured balanced till at end of shift.
  • Provided recommendations on specials or seasonal offerings for increased sales revenue.
  • Accommodated special event needs, provided customised services for parties.
  • Executed food and drink orders accurately to improve customer satisfaction rates.
  • Managed table settings for enhanced dining experience.
  • Showcased extensive knowledge of menu items, heightened customer decision making.

Receptionist

Taylors Land Rover & Jaguar
Great Dunmow, Essex
06.2022 - 08.2022
  • Managed phone calls, resulting in effective communication flow within the company.
  • Maintained accurate logs of visitor entries for security purposes.
  • Coordinated office supplies orders to keep necessary materials available at all times.
  • Facilitated prompt issue resolution through careful tracking of complaints until they were fully addressed.
  • Assisted with administrative tasks, improving overall functionality of the office.
  • Utilised multi-line telephone system to manage incoming calls effectively.
  • Ensured the availability of up-to-date content on company brochures and promotional material for prospective clients' use.
  • Exhibited excellent multitasking skills by balancing various responsibilities simultaneously without compromising efficiency or quality of work output.

Education

High School Diploma - Beauty

Colchester Institute
Braintree, Essex
09.2023 - 06.2024

Skills

  • Use of bar equipment
  • Complex tray carrying
  • Cleaning procedures knowledge
  • Basic mathematics
  • Calm under stress
  • Multitasking efficiency
  • Restocking servers station
  • Patience under pressure
  • Empathetic service
  • Alcohol licensing laws compliance
  • Beverage serving
  • Proactive listening
  • Strong memory capacity
  • Customer Service

Affiliations

  • Fishing
  • Cars
  • Travel
  • Palaeontology

Accomplishments

For 6 years i was a part of the Silver End scouts and took part in many activities, overcoming fears and gaining rewards out of it. I worked my way up to become a leader for the younger years and helped them achieve their goals.

Languages

Spanish
Elementary

Timeline

Temporary Waitress

Toby Carvery
12.2024 - 02.2025

Waitress assistant

The Hawthorns
09.2023 - Current

High School Diploma - Beauty

Colchester Institute
09.2023 - 06.2024

Receptionist

Taylors Land Rover & Jaguar
06.2022 - 08.2022
Ruby Jones