Summary
Overview
Work history
Education
Skills
Timeline
Generic

Mulunesh (MIMI) Gebremariam

Surry,Uk

Summary

Experienced in hospitality sector, with focus on providing top-notch customer service in fast-paced environments. Skilled in communicating with customers, managing orders and ensuring smooth operations for maximum customer satisfaction. Possess strong multitasking skills and fast learning abilities, capable of quickly adapting to new menus and restaurant procedures.

Friendly and motivated individual with strong communication and teamwork skills, able to handle fast-paced environments and provide excellent customer service. Proficient in multitasking and maintaining positive attitude under pressure. Committed to enhancing guest experiences and contributing to smooth-running operation.

Overview

25
25
years of professional experience

Work history

Waitress assistant

Leonardo Royal London city Hotel
London, Uk
09.2019 - 04.2025
  • Facilitated smooth operations by setting up tables and booths.
  • Assisted in menu planning, contributing to variety and innovation.
  • Maintained cleanliness in serving and dining area for hygienic environment.
  • Helped seat guests upon arrival, leading to a welcoming atmosphere.

Waitress assistant

Royal Lancaster Hotel
London, Uk
11.2006 - 05.2019
  • Facilitated smooth operations by setting up tables and booths.
  • Assisted in menu planning, contributing to variety and innovation.
  • Maintained cleanliness in serving and dining area for hygienic environment.
  • Helped seat guests upon arrival, leading to a welcoming atmosphere.

Switchboard operator

Intercontinental Hotel
London, Uk
02.2002 - 11.2005
  • Streamlined communication systems for enhanced internal coordination.
  • Greeted visitors warmly whilst directing them appropriately.
  • Coordinated interdepartmental communications with a professional approach.
  • Utilised computer systems efficiently for data management tasks.
  • Facilitated efficient telephone communications to bolster business operations.

Waitress assistant

Intercontinental Hotel
London, Uk
06.2000 - 02.2002
  • Facilitated smooth operations by setting up tables and booths.
  • Assisted in menu planning, contributing to variety and innovation.
  • Maintained cleanliness in serving and dining area for hygienic environment.
  • Helped seat guests upon arrival, leading to a welcoming atmosphere.

Education

NVQ Level 1,2 - Makeup

The beauty Academy
London
05.2022

Certificate - Phlebotomy Levels 1&2

Medical Science & Research School
London
06.2017

NVQ Level 1&2 - Maths

City and Guilds
London
06.1997

Skills

  • Patience under pressure
  • Prompt response
  • Handling point-of-sale systems
  • Calm under stress
  • Use of bar equipment
  • Beverage serving

Timeline

Waitress assistant

Leonardo Royal London city Hotel
09.2019 - 04.2025

Waitress assistant

Royal Lancaster Hotel
11.2006 - 05.2019

Switchboard operator

Intercontinental Hotel
02.2002 - 11.2005

Waitress assistant

Intercontinental Hotel
06.2000 - 02.2002

NVQ Level 1,2 - Makeup

The beauty Academy

Certificate - Phlebotomy Levels 1&2

Medical Science & Research School

NVQ Level 1&2 - Maths

City and Guilds
Mulunesh (MIMI) Gebremariam