Summary
Overview
Work history
Education
Skills
Affiliations
Languages
Timeline
Generic

Supansa Nuntakhu

westbury,wiltshire

Summary

Experienced hospitality professional with a strong background in dining customer service, food safety awareness, and allergen advice. Adept at maintaining high standards of food hygiene, table setting, and banquet service while ensuring compliance with health and safety regulations, including COVID-19 protocols. Skilled in process improvement, creative problem-solving, and delivering exceptional customer service under pressure. Proficient in complex tray carrying, alcohol order processing, and the use of bar equipment, with extensive knowledge of spirits, wine, and food service. Committed to enhancing operational efficiency and providing memorable dining experiences through active listening and attention to detail.

Reliable and hardworking individual with knack for providing excellent customer service and maintaining clean and organised work environment. Possesses strong communication skills and ability to work well under pressure. Eager to contribute to positive dining experience and support team in [Desired Position] role.

Friendly Waitress Assistant with knack for providing exceptional customer service and creating welcoming atmosphere. Skilled in handling busy shifts, coordinating with kitchen staff, and ensuring timely delivery of orders. Recognised for improving table turnover rates and enhancing guest satisfaction through attentive service and positive demeanour.

Overview

15
15
years of professional experience

Work history

Waitress assistant

New Champion Chinese
Westbury, Wiltshire
05.2018 - Current


  • Translated customer requests clearly to kitchen staff to meet specific dietary needs and preferences.
  • Kept tables clear of used crockery, glassware and cutlery.
  • Received complaints and offered remedial action to help improve customer experiences.
  • Checked customer IDs to confirm age before selling age-restricted products.
  • Checked frequently on guest needs and retrieved items, filled beverages, or answered questions.
  • Arranged tables and set up linens and silverware in preparation for guests.
  • Reviewed customer history to recommend appropriate products and services.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Managed table settings for enhanced dining experience.
  • Took accurate guest orders and relayed information to kitchen about preferences, requests, or allergens.
  • Informed kitchen staff regarding special order requirements.
  • Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
  • Prepared tables for guests and reset tables between customers.
  • Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.
  • Totalled bills for customers and accepted payment via cheque, currency and card payments.
  • Checked in with customers during meals to check orders were received correctly and met guests' expectations.
  • Maintained clean and organised dining area for customer comfort.
  • Delivered checks, collected cash or credit card payments and provided receipt to customers.
  • Helped bar staff prepare garnishes and mix cocktails during busy bar periods.
  • Accurately took orders, making menu recommendations as appropriate.
  • Listened to guest complaints and worked with kitchen staff or management to promptly resolve issues.
  • Followed health and hygiene standards when handling food and cleaning restaurants.
  • Stayed up to date on menu changes to accurately answer customer queries.
  • Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
  • I have done everything that the waitress does including the wash and clean. and dish wash as well.


waitress

Thai orchid
Westbury, Wiltshire
06.2010 - 06.2011
  • Provided friendly, courteous service, maximising positive customer satisfaction ratings.
  • Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
  • Kept tables clear of used crockery, glassware and cutlery.
  • Assisted kitchen staff with food prep, dishwashing and plating food.
  • Followed health and hygiene standards when handling food and cleaning restaurants.
  • Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.

Education

matravers school
Westbury, Wiltshire
/2009 - /2011

wiltshire college & university centre Trowbridge
Trowbridge, Wiltshire
/2011 - /2014

Skills

  • Efficient under pressure
  • Dining customer service
  • Allergen advice
  • Banquet service
  • Food service
  • Food allergies knowledge
  • Process Improvement
  • Food serving
  • Customer Service
  • Food Hygiene
  • Spirits, wine and food service
  • Alcoholic beverages serving regulations
  • Table setting standards
  • Creative thinking
  • Cleaning and sanitation
  • Opening and closing procedures
  • COVID-19 compliant safety procedures
  • Complex tray carrying
  • Memorising orders
  • Health and Safety regulations
  • Food safety awareness
  • Customer service excellence
  • Use of bar equipment
  • Alcohol order processing
  • Order processing
  • Telephone etiquette
  • Takeaway order preparation
  • Rubbish disposal
  • Active listening
  • Allergy awareness
  • COVID-19 restaurant hygiene standards

Affiliations

  • go to the gym & fitness
  • watching Movie and listening to the music

Languages

English
Upper intermediate
Thai
Proficient (C2)

Timeline

Waitress assistant

New Champion Chinese
05.2018 - Current

waitress

Thai orchid
06.2010 - 06.2011

matravers school
/2009 - /2011

wiltshire college & university centre Trowbridge
/2011 - /2014
Supansa Nuntakhu