Evelyn (Evie) Hatch
Letchworth,Hertfordshire
Summary
Dedicated hospitality professional with extensive experience in beverage serving and a strong understanding of alcohol licensing laws. Demonstrates exceptional skills in handling point-of-sale systems, effective up-selling, and maintaining composure under pressure. Known for empathetic service and proactive listening, ensuring customer satisfaction through communicative and articulate interactions. Proficient in multitasking efficiency, order processing, and special diet awareness, with a service-oriented mindset that enhances guest experiences.
Experienced in hospitality sector, with focus on providing top-notch customer service in fast-paced environments. Skilled in communicating with customers, managing orders and ensuring smooth operations for maximum customer satisfaction. Possess strong multitasking skills and fast learning abilities, capable of quickly adapting to new menus and restaurant procedures.
Friendly and motivated individual with strong communication and teamwork skills, able to handle fast-paced environments and provide excellent customer service. Proficient in multitasking and maintaining positive attitude under pressure. Committed to enhancing guest experiences and contributing to smooth-running operation.
Overview
2
2
years of professional experience
2
2
years of post-secondary education
Work history
Waitress assistant
Chez Burton
Baldock, Hertfordshire
09.2025 - Current
- Verified customer identities to ensure compliance with age restrictions for alcohol purchases.
- Collaborated with team to deliver efficient service during peak hours.
- Maintained cleanliness in dining and serving areas for hygiene.
- Assisted in food preparation, ensuring timely service during busy periods.
- Streamlined order placements through clear communication with kitchen staff.
- Managed cash register operations, ensuring accurate billing for customers.
- Facilitated smooth restaurant operations by setting up tables and booths.
- Addressed customer queries and complaints promptly, enhancing satisfaction.
Assistant
Jackies drop in
Letchworth Garden City, Hertfordshire
01.2024 - Current
- Facilitated smooth running of operations through efficient task management.
- Recorded meeting minutes accurately, aiding in accountability and record keeping.
- Handled confidential information, maintaining discretion and integrity.
- Maintained digital database, enhancing ease of access to information.
- Sustained high levels of organisation with attention to detail.
- Provided customer service, delivering high levels of satisfaction.
- Support staff members with administrative tasks, reducing workload stress.
Education
GCSEs - Maths, English, Science, Psychology
The Priory school
Hitchin, Hertfordshire 01.2024 - 09.2025
Skills
- Use of bar equipment
- Feedback reception
- Beverage serving
- Alcohol licensing laws compliance
- Restocking servers station
- Special diet awareness
- Handling point-of-sale systems
- Sales persuasion
- Basic mathematics
- Tactful up-selling
- Empathetic service
- Patience under pressure
- Calm under stress
- Effective up-selling
- Prompt response
- Multitasking efficiency
- Knowledge of dietary restrictions
- Service-Oriented mindset
- Proactive listening
- Communicative and articulate
- Order processing
- Table clearing
- Food preparation
Timeline
Waitress assistant
Chez Burton
09.2025 - Current
Assistant
Jackies drop in
01.2024 - Current
GCSEs - Maths, English, Science, Psychology
The Priory school
01.2024 - 09.2025