Ruben Bains
Birmingham,west midlands
Summary
A dedicated professional with a strong work ethic and resilience under pressure, excelling in customer service operations. Demonstrates exceptional communication excellence and multilingual communication skills, enhancing sales persuasion and customer satisfaction. Technologically literate with a polite demeanour, adept at receiving feedback to drive continuous improvement. Career goals include leveraging these competencies to advance in the working world
Overview
3
3
years of professional experience
Work history
Customer assistant
JD Snooker club
Willenhall, Walsall
05.2025 - Current
- Assisted customers in selecting products and provided information on services available.
- Managed customer queries and resolved issues efficiently to enhance satisfaction.
waiter
Ramada Hotel
Wolverhampton
03.2025 - Current
- Provided exceptional customer service by attentively addressing guests' needs and preferences.
- Assisted in training new waitstaff on menu items and service protocols to enhance team performance.
- Recommended food and beverage pairings to enhance guest dining experiences and satisfaction.
- Delivered excellent customer service through friendly and polite interaction.
Voluntary Automotive technician
dips
01.2025 - 05.2025
- Acquired advanced technical skills through voluntary work at an automotive garage to broaden expertise.
- Diagnosed and repaired various automotive issues ensuring optimal vehicle performance.
- Collaborated with team members to complete complex repairs in a timely manner while maintaining quality standards.
- Utilised diagnostic tools and equipment to identify mechanical problems efficiently.
Car Detailer
Self Employed
02.2023 - 04.2023
- Founded a car detailing business fueled by enthusiasm for automobiles.
- Developed strong relationships with clients through excellent customer service and communication.
- Managed time effectively to accommodate multiple detailing appointments within a day.
Education
GCSEs -
Barr Beacon School
BirminghamNVQ Level 1 - Automotive
Walsall College
Birmingham 09.2024 - 06.2025
NVQ Level 2 - automotive
Walsall College
Walsall 09.2025 -
Skills
- Patience and tolerance
- Communication excellence
- Multilingual communication
- Feedback reception
- Technological literacy
- Sales persuasion
- Strong work ethic
- Polite demeanour
- Resilience under pressure
- Customer service operations
Education
other,other
Career goals
- I aspire to have a secure job in a reputable company within the automotive trade in the future and hope to purchase and own a house before the age of 22 .
Hobbies and interests
My hobbies include staying active doing sports such as football and boxing driven by a passion for them both . I also enjoy building Lego technic builds and playing puzzle games .
languages
I speak 3 languages which include :
- English
- French
- Punjabi
Affiliations
- Lego technic builds
- socialising
- sports such as football and boxing
Languages
English
Native
Punjabi
Fluent
french
Elementary
Hindi
Upper intermediate
Timeline
NVQ Level 2 - automotive
Walsall College
09.2025 -
Customer assistant
JD Snooker club
05.2025 - Current
waiter
Ramada Hotel
03.2025 - Current
Voluntary Automotive technician
dips
01.2025 - 05.2025
NVQ Level 1 - Automotive
Walsall College
09.2024 - 06.2025
Car Detailer
Self Employed
02.2023 - 04.2023
GCSEs -
Barr Beacon School