Emmanuel Egbujor
Cheltenham,Gloucestershire
Summary
Dedicated retail professional with extensive experience in self-checkout operation and retail software proficiency. Demonstrates exceptional skills in sales persuasion, technological literacy, and communication excellence. Proven track record of enhancing customer satisfaction through effective feedback reception, up-selling techniques, and comprehensive product knowledge. Adept at visual merchandising and cash handling, with a strong emphasis on patience, tolerance, and teamwork. Career goal includes leveraging expertise to drive sales growth and improve customer experiences within a dynamic retail environment.
Overview
3
3
years of professional experience
Work History
Customer assistant
Tesco Superstore
Cheltenham, Gloucestershire
12.2024 - 12.2024
- Improved customer relations by promptly addressing queries and concerns.
- Provided shopping advice based on customer needs fostering an engaging shopping experience.
- Participated actively in staff meetings contributing valuable insights towards improving store performance.
- Collaborated efficiently with team members to maintain smooth store operations.
- Communicated daily offers to customers, promoting in-store deals and discounts.
- Dealt effectively with customer complaints, resolving issues professionally and amicably.
- Handled returns and exchanges efficiently maintaining high standards of service amidst challenging situations.
- Ensured health and safety regulations complied within work premises at all times.
- Assisted customers with product selection to ensure satisfaction.
- Monitored inventory levels routinely to avoid stock-outs or overstocking issues.
- Assisted in visual merchandising efforts, enhancing store appearance and attracting footfall.
- Upheld company policies, like the "think 25" policy, whilst interacting with customers to maintain company reputation.
- Provided excellent customer service to ensure repeat business.
- Managed high-pressure situations with ease, ensuring customer satisfaction during peak hours of Christmas.
- Increased sales through suggestive selling techniques.
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
Customer sales assistant
ShopkyLuxury
Lagos, Lagos State
03.2022 - 09.2024
- Oriented new staff members, fostering a supportive team atmosphere.
- Balanced multiple responsibilities simultaneously without compromising on quality of service provided.
- Increased customer satisfaction with prompt complaint resolution.
- Delivered professional representation of brand during interactions with customers.
- Resolved queries swiftly, contributing to positive customer experience.
- Performed accurate inventory checks for continual stock availability.
- Built relationships with customers through friendly interaction and assistance.
- Managed stock level for effective store operation.
- Organised marketing materials, promoting new products and discounts.
- Collaborated with team members to meet daily sales targets.
- Upsold additional products for increased revenue generation.
- Executed visual merchandising displays to increase product appeal.
Education
Foundation Degree in Science - Computer Science
University of Gloucestershire
Cheltenham 09.2024 -
Skills
- Self-Checkout operation
- Retail software proficiency
- Sales persuasion
- Technological literacy
- Communication excellence
- Feedback reception
- Up-Selling experience
- Customer satisfaction enhancement
- Patience and tolerance
- Team player
- Cash handling
- Product knowledge
- Visual merchandising
Affiliations
- Reading and writing poems
Languages
English
Proficient (C2)
References
References available upon request.
Timeline
Customer assistant
Tesco Superstore
12.2024 - 12.2024
Foundation Degree in Science - Computer Science
University of Gloucestershire
09.2024 -
Customer sales assistant
ShopkyLuxury
03.2022 - 09.2024
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