Summary
Overview
Work History
Education
Skills
Affiliations
Languages
References
Timeline
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Emmanuel Egbujor

Cheltenham,Gloucestershire

Summary

Dedicated retail professional with extensive experience in self-checkout operation and retail software proficiency. Demonstrates exceptional skills in sales persuasion, technological literacy, and communication excellence. Proven track record of enhancing customer satisfaction through effective feedback reception, up-selling techniques, and comprehensive product knowledge. Adept at visual merchandising and cash handling, with a strong emphasis on patience, tolerance, and teamwork. Career goal includes leveraging expertise to drive sales growth and improve customer experiences within a dynamic retail environment.

Overview

3
3
years of professional experience

Work History

Customer assistant

Tesco Superstore
Cheltenham, Gloucestershire
12.2024 - 12.2024
  • Improved customer relations by promptly addressing queries and concerns.
  • Provided shopping advice based on customer needs fostering an engaging shopping experience.
  • Participated actively in staff meetings contributing valuable insights towards improving store performance.
  • Collaborated efficiently with team members to maintain smooth store operations.
  • Communicated daily offers to customers, promoting in-store deals and discounts.
  • Dealt effectively with customer complaints, resolving issues professionally and amicably.
  • Handled returns and exchanges efficiently maintaining high standards of service amidst challenging situations.
  • Ensured health and safety regulations complied within work premises at all times.
  • Assisted customers with product selection to ensure satisfaction.
  • Monitored inventory levels routinely to avoid stock-outs or overstocking issues.
  • Assisted in visual merchandising efforts, enhancing store appearance and attracting footfall.
  • Upheld company policies, like the "think 25" policy, whilst interacting with customers to maintain company reputation.
  • Provided excellent customer service to ensure repeat business.
  • Managed high-pressure situations with ease, ensuring customer satisfaction during peak hours of Christmas.
  • Increased sales through suggestive selling techniques.
  • Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.

Customer sales assistant

ShopkyLuxury
Lagos, Lagos State
03.2022 - 09.2024
  • Oriented new staff members, fostering a supportive team atmosphere.
  • Balanced multiple responsibilities simultaneously without compromising on quality of service provided.
  • Increased customer satisfaction with prompt complaint resolution.
  • Delivered professional representation of brand during interactions with customers.
  • Resolved queries swiftly, contributing to positive customer experience.
  • Performed accurate inventory checks for continual stock availability.
  • Built relationships with customers through friendly interaction and assistance.
  • Managed stock level for effective store operation.
  • Organised marketing materials, promoting new products and discounts.
  • Collaborated with team members to meet daily sales targets.
  • Upsold additional products for increased revenue generation.
  • Executed visual merchandising displays to increase product appeal.

Education

Foundation Degree in Science - Computer Science

University of Gloucestershire
Cheltenham
09.2024 -

Skills

  • Self-Checkout operation
  • Retail software proficiency
  • Sales persuasion
  • Technological literacy
  • Communication excellence
  • Feedback reception
  • Up-Selling experience
  • Customer satisfaction enhancement
  • Patience and tolerance
  • Team player
  • Cash handling
  • Product knowledge
  • Visual merchandising

Affiliations

  • Reading and writing poems

Languages

English
Proficient (C2)

References

References available upon request.

Timeline

Customer assistant

Tesco Superstore
12.2024 - 12.2024

Foundation Degree in Science - Computer Science

University of Gloucestershire
09.2024 -

Customer sales assistant

ShopkyLuxury
03.2022 - 09.2024

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Emmanuel Egbujor