Summary
Overview
Work history
Education
Skills
Affiliations
Languages
Accomplishments
References
Timeline
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Ella Holmes

Farnham

Summary

A soon-to-be English Literature and French graduate with a strong passion for storytelling, publishing, and media. Strong research, writing, and analytical skills developed through academic studies and independent projects. Proficiency in my native English and French studied at university enhances my ability to engage with global narratives. Eager to bring my creativity and attention to detail to a dynamic publishing or journalism role.

Overview

5
5
years of professional experience

Work history

Customer Assistant

Iceland
Liverpool
07.2024 - 11.2024
  • Maintained a clean, organised workspace for the efficient operation of checkout area.
  • Stocked shelves regularly for easy access to products by customers.
  • Handled cash transactions accurately, enhancing trust between business and clientele.
  • Upheld company policies whilst interacting with customers to maintain brand reputation.
  • Increased sales through suggestive selling techniques.

Barista

The Market Garden Café
Tilford
06.2022 - 08.2023
  • Ensured customer satisfaction by providing top-quality coffee and beverages.
  • Assisted in inventory control measures for effective stock management.
  • Managed high volume orders during peak hours maintaining quality of service.
  • Collaborated with team members during busy periods improving workflow efficiency.
  • Addressed any customer complaints or issues promptly, ensuring customer satisfaction.

Various Roles

Profiles Personnel
Farnham
05.2021 - 08.2023
  • Ensured cleanliness of premises for a welcoming environment.
  • Improved team efficiency with effective delegation of tasks.
  • Handled guest complaints, resulting in satisfactory resolution.
  • Brought positive can-do attitude and passion for customer service to solve service issues.

Customer Assistant

Sainsbury’s
Farnham
10.2019 - 03.2020
  • Provided excellent customer service to ensure repeat business.
  • Communicated daily offers to customers, promoting in-store deals and discounts.
  • Assisted customers with product selection to ensure satisfaction.
  • Monitored inventory levels routinely to avoid stock-outs or overstocking issues.
  • Stocked shelves regularly for easy access to products by customers.

Office Admin

Bell Cornwell LLP
06.2019 - 08.2019
  • This was a two month-long placement as a summer job when I was 16 in order to help with the data inputting at a private town planning consultancy, as well as other small tasks including answering the phone or collecting deliveries
  • Completed additional administrative tasks as required, aiding overall office efficiency.
  • Ensured confidentiality whilst handling personal data.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Education

Bachelor of Arts - English Literature and French

University of Liverpool
Liverpool
09/2021 - 06/2025

A Level - English Literature, French, Business

Farnborough Sixth Form College
09/2019 - 06/2021

GCSE -

St Nicholas’ School
Fleet, Hampshire
09/2018 - 06/2019

Skills

  • Technological literacy
  • Feedback reception
  • Customer satisfaction enhancement
  • Multilingual communication
  • Patience and tolerance
  • Team player
  • Customer Service
  • Keen problem solver

Affiliations

  • Reading
  • Running
  • Playing instruments

Languages

French
Upper intermediate

Accomplishments

Student representative for my course at university

References

References available upon request.

Timeline

Customer Assistant

Iceland
07.2024 - 11.2024

Barista

The Market Garden Café
06.2022 - 08.2023

Various Roles

Profiles Personnel
05.2021 - 08.2023

Customer Assistant

Sainsbury’s
10.2019 - 03.2020

Office Admin

Bell Cornwell LLP
06.2019 - 08.2019

Bachelor of Arts - English Literature and French

University of Liverpool
09/2021 - 06/2025

A Level - English Literature, French, Business

Farnborough Sixth Form College
09/2019 - 06/2021

GCSE -

St Nicholas’ School
09/2018 - 06/2019

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Ella Holmes