Sara Adamkiewicz
Corby,North Northamptonshire
Summary
Friendly Customer Assistant with knack for creating positive shopping experiences. Excel at resolving customer queries and boosting satisfaction. Improved store layout, leading to smoother operations and happier customers.
Friendly and approachable, bringing strong communication and problem-solving skills suited for customer service environments. Demonstrates keen ability to listen and respond to customer needs, ensuring satisfaction and loyalty. Ready to drive positive customer experiences and contribute to success of the store.
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.
Overview
16
16
years of professional experience
Work history
Customer assistant
Argos
Market Harborough , Leicestershire
11.2024 - Current
- Collaborated efficiently with team members to maintain smooth store operations.
- Assisted customers with product selection to ensure satisfaction.
- Increased sales through suggestive selling techniques.
- Maintained a clean, organised workspace for the efficient operation of checkout area.
- Dealt effectively with customer complaints, resolving issues professionally and amicably.
- Provided excellent customer service to ensure repeat business.
- Organised displays to promote inventory and encourage customer purchases.
BOH
Nandos
London
08.2022 - 05.2024
- Trained FOH and BOH staff to execute job tasks with attention to cleanliness, quality and patron satisfaction.
- Worked with FOH and BOH staff to coordinate kitchen and dining operations for high-level patron satisfaction.
- Carried out day-to-day duties accurately and efficiently.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Cleaned work areas and equipment to maintain faultless hygiene standards.
- Displayed energy and enthusiasm in fast-paced environment.
- Completed customer orders with speed and accuracy.
- Oversaw daily operations to achieve high productivity levels.
Manager
Jojo Maman Bebe
London, Richmond
03.2016 - 05.2022
- Delivered high-quality products to increase customer satisfaction.
- Managed team dynamics by implementing conflict resolution strategies.
- Facilitated staff training, resulting in better customer service.
- Maintained inventory control, reduced stock shortages.
- Led performance reviews, identified areas for improvement.
- Fostered a positive work environment with regular team-building activities.
- Maintained smooth-running business operations by delegating priorities to staff abilities.
- Led and managed administrative staff to maintain smooth daily operations.
- Coordinated hiring, recruitment and training strategies to build successful administrative team.
- Translated senior management directives into actionable front-line policies and implemented changes with staff.
Administrative assistant
Cromwell College of IT and Management
London, Hackney
09.2014 - 03.2016
- Supported accurate record-keeping with proficient data entry skills.
- Organised client meetings, prepared agendas and took detailed minutes.
- Initiated purchase orders for office supplies ensuring cost-effective procurement.
- Managed front desk duties to ensure smooth operation of reception area.
- Collaborated with HR officers during recruitment process to streamline candidate screening.
- Expedited document filing system with a new, organised method.
- Coordinated office operations by handling phone inquiries, managing correspondence and supervising office cleanliness.
- Interacted professionally with clients providing excellent service at all times.
- Handled sensitive information discreetly maintaining high level confidentiality at all times.
- Supported staff with administrative needs for photocopying, faxing and filing.
- Wrote professional letters, emails and memoranda for business communication.
Manager
Apostrophe restaurant
London, Oxford City
01.2010 - 09.2013
- Facilitated staff training, resulting in better customer service.
- Maintained inventory control, reduced stock shortages.
- Liaised with suppliers to ensure timely deliveries.
- Designed and implemented training to further develop staff based on business goals.
Education
Higher National Diploma - Human Resources Management
Regent Park College
London09-2013
Skills
- Communication excellence
- Technological literacy
- Patience and tolerance
- Conflict mediation
- Multilingual communication
- Team player
- Customer Service
- Product knowledge
- Visual merchandising
- Telephone etiquette
- Group leadership
- Assertiveness
- Hard-working
- Keen problem solver
- Personable
- Well-organised multitasker
- Complaint management
- Polite and friendly
- Composure under pressure
Languages
Polish
Advanced
C1
Timeline
Customer assistant
Argos
11.2024 - Current
BOH
Nandos
08.2022 - 05.2024
Manager
Jojo Maman Bebe
03.2016 - 05.2022
Administrative assistant
Cromwell College of IT and Management
09.2014 - 03.2016
Manager
Apostrophe restaurant
01.2010 - 09.2013
Higher National Diploma - Human Resources Management
Regent Park College