Roxanne Grant
Dereham ,Norfolk
Summary
Experienced in hospitality sector, with focus on providing top-notch customer service in fast-paced environments. Skilled in communicating with customers, managing orders and ensuring smooth operations for maximum customer satisfaction. Possess strong multitasking skills and fast learning abilities, capable of quickly adapting to new menus and restaurant procedures.
Friendly and motivated individual with strong communication and teamwork skills, able to handle fast-paced environments and provide excellent customer service. Proficient in multitasking and maintaining positive attitude under pressure. Committed to enhancing guest experiences and contributing to smooth-running operation.
Overview
4
4
years of professional experience
Work history
Waitress assistant
Flavourz and vibez
Norwich , Norfolk
07.2024 - Current
- Streamlined order placements with clear communication to kitchen staff.
- Assisted in food preparation, ensuring prompt service during busy times.
- Ensured customer satisfaction by addressing queries and complaints promptly.
- Helped seat guests upon arrival, leading to a welcoming atmosphere.
- Facilitated smooth operations by setting up tables and booths.
- Delivered meals swiftly, contributing to positive dining experience for guests.
- Followed health regulations whilst handling food, promoting safe practices.
- Collaborated with team to provide efficient service during peak hours.
- Enhanced dining experience through friendly interaction with customers.
- Enhanced customer service by promptly taking orders and delivering food.
- Maintained cleanliness in serving and dining area for hygienic environment.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
Newspaper deliverer
Ideal Dereham
Dereham , Norfolk
07.2022 - 01.2024
- Followed company protocols for health and safety while carrying out duties on foot or whilst cycling.
- Upheld newspaper integrity by protecting from elements using appropriate packaging methods.
- Assured consistent service for customer satisfaction even during adverse weather conditions.
- Ensured timely delivery by adhering to a strict morning schedule.
- Adapted quickly to last-minute changes in delivery routes or schedules, maintained punctuality at all times.
Education
A-Levels - Sports and exercise science level 3 diploma
Norwich city csf
Norwich 09.2024
Skills
- Multitasking efficiency
- Calm under stress
- Communicative and articulate
- Empathetic service
- Patience under pressure
- Customer Service
- Clear communication
Timeline
Waitress assistant
Flavourz and vibez
07.2024 - Current
Newspaper deliverer
Ideal Dereham
07.2022 - 01.2024
A-Levels - Sports and exercise science level 3 diploma
Norwich city csf