Tamasyn Guy-jobson
Saltburn-By-The-Sea,North Yorkshire
Summary
Dedicated professional with a strong background in customer service, demonstrating exceptional skills in prompt response, multitasking efficiency, and proactive listening. Known for maintaining calm under stress and providing empathetic service, ensuring high levels of customer satisfaction. Proficient in order processing and fostering interpersonal relationships, with excellent stamina to handle demanding tasks. Committed to leveraging these competencies to contribute effectively to team success and organisational goals.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
Work history
Waitress assistant
Bazaar Restaurant
Middlesbrough, North Yorkshire
11.2025 - Current
- Assisted in serving food and beverages to customers in a fast-paced environment.
- Provided support to waitstaff by ensuring tables were clean and well-organised.
- Communicated with kitchen staff to relay orders and special requests from patrons.
- Maintained knowledge of menu items to provide accurate recommendations to guests.
Conference and banqueting team member
The Grand Hotel
York, North Yorkshire
09.2024 - 08.2025
- Assisted in setting up conference rooms and banquet facilities for events.
- Supported team members in delivering exceptional customer service during events.
- Coordinated with kitchen staff to ensure timely service of food and beverages.
- Maintained cleanliness and organisation of event spaces throughout functions.
Waitress
Tomahawks
Saltburn-By-The-Sea, North Yorkshire
09.2022 - 08.2024
- Provided exceptional customer service to enhance dining experience for patrons.
Universal Credit Case Manager
DWP
Stockton-on-Tees, North Yorkshire
08.2020 - 08.2022
- Assessed individual circumstances to determine eligibility for Universal Credit benefits.
- Guided clients through application processes, ensuring understanding of requirements and entitlements.
- Collaborated with external agencies to provide comprehensive support for clients in need.
- Monitored case progress and maintained accurate records in case management systems.
PPI case handler
Santander UK
Thornaby, Stockton-on-Tees
11.2018 - 03.2020
- Reviewed and analysed case documentation to determine eligibility for PPI claims.
- Collaborated with cross-functional teams to ensure accurate case resolutions.
Education
Bachelor of Arts - English
University of Hull
Kingston upon Hull 09.2005 - 07.2008
GCSEs - English Maths Science
Stokesley School
Stokesley, North Yorkshire 09.2001 - 08.2003
Skills
- Prompt response
- Multitasking efficiency
- Calm under stress
- Empathetic service
- Proactive listening
- Customer Service
- Order processing
- Excellent stamina
- Interpersonal relationship
Affiliations
- cinema
- gardening
Timeline
Waitress assistant
Bazaar Restaurant
11.2025 - Current
Conference and banqueting team member
The Grand Hotel
09.2024 - 08.2025
Waitress
Tomahawks
09.2022 - 08.2024
Universal Credit Case Manager
DWP
08.2020 - 08.2022
PPI case handler
Santander UK
11.2018 - 03.2020
Bachelor of Arts - English
University of Hull
09.2005 - 07.2008
GCSEs - English Maths Science
Stokesley School
09.2001 - 08.2003