Summary
Work history
Education
Skills
Languages
Affiliations
Timeline
Generic

Kehan Ni Cheng

Madrid

Summary

Motivated individual with strong communication and teamwork skills, excelling in fast-paced customer service environments. Demonstrates exceptional communicative abilities, strong memory capacity, and multitasking efficiency, ensuring calm and organised responses under pressure. Proficient in telephone etiquette and maintaining a positive attitude, with a focus on delivering outstanding customer experiences.

Organised, independent worker with strong time management skills. Detail-orientated and able to learn new tasks quickly and effectively. Skilled in handling busy shifts, coordinating with kitchen staff, and ensuring timely delivery of orders. Recognised for enhancing guest satisfaction through attentive service and positive demeanour.

Accomplished university student, pursuing Psychology eager to apply knowledge and gain practical experience. Experienced working in team environments. Reputation for hard work, punctuality and willingness to learn new things.

Work history

Waitress assistant

Miho
Madrid
08.2025 - 09.2025
  • Enhanced dining experience through friendly interaction with customers.
  • Contributed to restaurant ambiance by thoroughly cleaning all areas before opening hours.
  • Collaborated with team to provide efficient service during peak hours.
  • Helped seat guests upon arrival, leading to welcoming atmosphere.
  • Ensured customer satisfaction by addressing queries and complaints promptly.
  • Maintained excellent level of service in busy and demanding restaurant environment.
  • Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
  • Listened to guest complaints and worked with kitchen staff or management to promptly resolve issues.

Customer service intern

LONKOOM
Madrid
06.2025 - 07.2025
  • Demonstrated product knowledge, assisting customers in making informed decisions.
  • Utilised interpersonal skills, establishing rapport with diverse clientele.
  • Enhanced customer satisfaction by resolving queries promptly.
  • Nurtured brand loyalty, achieving repeat business through excellent customer service.
  • Followed up on complaints until resolution, demonstrating commitment to job role.
  • Delivered excellent customer service to improve overall client experience.
  • Adapted quickly to new software systems enhancing efficiency in handling customer data.
  • Multi-tasked to keep customer service levels at optimal capacity at peak times.
  • Processed and issued refunds, exchanges and credit notes, providing tailored solutions to customer issues.
  • Maintained excellent client satisfaction by providing in-depth support.

Education

GCSEs -

British Council School of Madrid
Madrid
09/2020 - 06/2022

Spanish Baccalaureate - Biosanitary Baccalaureate

British Council School of Madrid
Madrid
09/2022 - 05/2024

Bachelor of Science - Psychology

University of Edinburgh
Edinburgh
09/2024 -

Skills

  • Communicative and articulate
  • Personal organisation
  • Complaint handling
  • Positive attitude
  • Telephone etiquette
  • Customer engagement
  • Strong memory capacity
  • Empathetic service
  • Calm under stress
  • Multitasking efficiency
  • Multilingual communication

Languages

English
Proficient (C2)
Spanish
Native
Chinese (Mandarin)
Upper intermediate

Affiliations

  • Sports
  • Volunteering
  • Cooking and Baking

Timeline

Waitress assistant

Miho
08.2025 - 09.2025

Customer service intern

LONKOOM
06.2025 - 07.2025

GCSEs -

British Council School of Madrid
09/2020 - 06/2022

Spanish Baccalaureate - Biosanitary Baccalaureate

British Council School of Madrid
09/2022 - 05/2024

Bachelor of Science - Psychology

University of Edinburgh
09/2024 -
Kehan Ni Cheng