Ross Macefield
Kibworth Harcourt,Leicestershire
Summary
Charismatic and driven individual with background in customer service and hospitality. Possesses strong communication and problem-solving skills, paired with ability to work well under pressure.
Overview
4
4
years of professional experience
1
1
Certification
Work history
Bartender
The Black Horse Foxton
Foxton, Leicestershire
12.2024 - Current
- Checked identification of customers to ensure legal drinking age compliance.
- Developed rapport with regular patrons fostering a loyal customer base.
- Communicated clearly with kitchen staff for seamless coordination of food orders.
- Created an inviting atmosphere through friendly interaction with customers.
- Resolved customer complaints promptly to maintain good relationships.
Carvery Chef
Foxton Locks Inn
Foxton, Leicestershire
01.2024 - 12.2024
- Worked with front of house team to coordinate fast, fresh deliveries in line with professional reputation.
- Handled and stored food with proper methods to eliminate illness risks and prevent cross-contamination.
Kitchen worker/ Bartender
Black Horse Foxton
Foxton, Leicestershire
08.2021 - 12.2023
- Contributed to team efficiency by assisting with food preparation tasks.
- Supported dishwasher duties when required maintaining steady flow of clean utensils at all times.
- Ensured customer satisfaction with prompt and courteous service.
- Achieved Food Hygiene Level 1, Level 2 and Allergy Awareness certifications.
Education
GCSEs - 11 Assorted GCSEs
Kibworth Mead Academy
Kibworth Beauchamp, Leicestershire 09.2018 - 07.2023
A-Levels - English, History and Politics
Robert Smyth Academy
Market Harborough, Leicestershire 09.2023 -
Skills
- Tactful complaint handling
- Composure under pressure
- Customer engagement
- Positive attitude
- Colleague communication
- Teamworking skills
- Resourcefulness
- Inventory management
Affiliations
- Piano - ABRSM Grade 5
- Horse Riding - Amateur Level
- Rugby - Hooker for 6th form 1st XV
- Royal Air Force Air Cadets - 6 Years participation, attained rank of Cadet Warrant Officer and hope to continue as a Cadet Forces Adult Volunteer upon my 18th Birthday
Accomplishments
Head Boy - Kibworth Mead Academy 22/23
Cadet Warrant Officer - RAFAC 1084 Squadron Market Harborough
Certification
Food Hygiene Level 2
Amateur Radio Licence
Timeline
Bartender
The Black Horse Foxton
12.2024 - Current
Carvery Chef
Foxton Locks Inn
01.2024 - 12.2024
A-Levels - English, History and Politics
Robert Smyth Academy
09.2023 -
Kitchen worker/ Bartender
Black Horse Foxton
08.2021 - 12.2023
GCSEs - 11 Assorted GCSEs
Kibworth Mead Academy
09.2018 - 07.2023
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