Summary
Overview
Work History
Education
Skills
Timeline
SalesManager

Ross Couttie

Broughty Ferry,Dundee City

Summary

Detailed Sales Manager with expertise overseeing successful revenue streams and recognising areas for improvement. Reliable and capable of driving effective teams. Looking for new sales-oriented role where hard work and dedication will be highly valued.

Overview

19
19
years of professional experience
1
1
year of post-secondary education

Work History

Sales Manager

Peter Vardy
Dundee, Dundee
02.2018 - Current
  • Interfaced with customers, determined needs, provided recommendations and up-sold services.
  • Collected customer and market feedback and reported information to company leadership.
  • Achieved exceptional client satisfaction feedback and ratings.
  • Hired and trained dedicated and high-achieving sales teams.
  • Monitored sales team performance, providing effective training to help reach revenue and profit targets.
  • Generated company growth through market expansion and sales.
  • Exceeded sales goals and improved profitability by developing sales strategies and business plans according to market trends.
  • Drove change and constructively challenged established processes to identify improvement opportunities.
  • Produced regular reports with in-depth detail of sales performance.

Sales Executive

Arnold Clark
Dundee, Dundee
02.2017 - 02.2018
  • Delivered professional sales presentations, creatively communicating product quality and market comparisons to prospective clients.
  • Generated new leads and opportunities to maximise revenue.
  • Established and maintained positive, profitable client relationships through superb communication.
  • Qualified prospects to determine future sales possibilities and improve conversion efforts.

Contact Centre Manager

BT
Dundee, Dundee City
01.2005 - 01.2017
  • Inspired teams to achieve 100% productivity KPIs, maintaining excellent levels of staff motivation and fulfilment.
  • Trained and mentored Customer Sales and Customer Service, enabling outstanding performance and productivity standards.
  • Improved customer satisfaction ratings by 4% through CSI focus points .
  • Used exceptional verbal and written communication skills to effectively, efficiently resolve VIP and Business Broadband customer queries and complaints.
  • Trained and coached new starters and other sales team members to help meet team targets.
  • Managed a Team of 240 agents and 10 Team Leaders over 3 Call Channels.

Education

Higher National Diploma - Business Management

Dundee and Angus College
Dundee
09.2006 - 06.2007

Skills

  • Customer rapport
  • Sales pipeline management
  • Team oversight
  • Persuasive negotiations
  • Communication and engagement techniques
  • Sales process
  • Lead generation
  • Customer acquisition and retention

Timeline

Sales Manager

Peter Vardy
02.2018 - Current

Sales Executive

Arnold Clark
02.2017 - 02.2018

Higher National Diploma - Business Management

Dundee and Angus College
09.2006 - 06.2007

Contact Centre Manager

BT
01.2005 - 01.2017

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Ross Couttie