Naim Elkazaz

Work history

Sales Manager

Total Fitness

Lincoln, Lincolnshire

2017.09 - Current

Maintained regular contact and strong relationships with existing customers by providing comprehensive support.
Identified and qualified new sales prospects to continually meet targets.
Retained existing customers and substantially grew customer base, product line and sales volume.
Set highest personal performance standards for self.
Hired and trained dedicated and high-achieving sales teams.
Grew our Membership base by 40% since being in the role with targeted sales and marketing strategy.
Monitored sales team performance, providing effective training to help reach revenue and profit targets.
Managed daily, monthly, and yearly KPI's.
Reviewed staff performance by analysing KPI data and conducting appraisals.
Greeted customers and provided excellent customer service.
Collaborated with other managers to deliver cohesive, unified team support across multiple departments.

Front of House Manager

Total Fitness

Lincoln, Lincolnshire

2016.10 - 2017.09

Built loyal customer base by creating welcoming environment with top quality service.
Solved customer queries and problems efficiently, maintaining excellent satisfaction ratings.
Planned staff rotas to meet customer demand whilst remaining under budget.
Performed closing procedures in POS system, reconciling cash and credit card settlements accurately and efficiently.
Monitored and maintained stock levels for maximised efficiency and minimised waste.
Resolved complaints calmly and professionally to achieve positive customer outcomes.
Assessed team performance, identifying weak areas for improvements and acknowledging achievements.
Maintained outstanding hygiene levels for optimised customer safety and continued regulatory compliance.
Recruited and trained high-performing team members to deliver faultless customer care.

Duty Manager Support

Total Fitness

Lincoln, Lincolnshire

2016.09 - 2016.10

Led by example, embodying positive work ethic and motivating staff for peak performance.
Stored cash floats and delivered secure banking procedures.
Managed customer service interactions, addressing concerns and preserving positive experiences.
Handled guest complaints to protect brand reputation.

Front of House Team Member

Total Fitness

Lincoln, Lincolnshire

2015.08 - 2016.09

Served high volumes of guests in fast-paced service environments with exceptional customer care.
Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
Provided friendly, courteous service, maximising positive customer satisfaction ratings.
Confidently managed customer requests by listening actively to concerns and providing positive solutions.
Operated POS systems effectively, accurately processing numerous customer bill payments.
Managed customer-related issues following company policies and procedures.

Engraver

Running Imp

Lincoln, Lincolnshire

2015.05 - 2015.06

Carried out day-to-day duties accurately and efficiently.
Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
Successfully delivered on tasks within tight deadlines.
Demonstrated respect, friendliness and willingness to help wherever needed.
Displayed energy and enthusiasm in fast-paced environment.

Waiter, Bartender

The Caledonian Inn

Winterthur, Switzerland

2014.03 - 2015.05

Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
Maintained excellent guest satisfaction by providing attentive, proactive and helpful service.
Maintained a spotlessly clean and tidy bar area in line with health and hygiene regulations.
Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
Collected cash payments, processing and providing correct change and receipts using Point Of Sale (POS) systems.
Maintained bar stocks, replenishing daily as necessary.
Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
Prepared mixed drinks and poured wine, beer and non-alcoholic beverages within target service timeframes.
Advised on food and drink choices based on customer preferences.
Set up bar area and kept ingredients and utensils fully stocked to maintain optimal service level.
Provided efficient food and drinks service for high levels of customer satisfaction.
Helped bar staff prepare garnishes and mix cocktails during busy bar periods.

Waiter, Barman

Mcgee's Irish Pub

Zurich, Switzerland

2013.11 - 2014.03

Warmly greeted guests upon arrival to create welcoming atmosphere.
Cleaned and set tables quickly after customers left to maximise restaurant capacity.
Provided friendly, courteous service, maximising positive customer satisfaction ratings.
Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
Delivered food and drinks from kitchen to respective tables to meet timely expectations.
Maintained excellent level of service in busy and demanding restaurant environment.
Maintained excellent guest satisfaction by providing attentive, proactive and helpful service.
Served high volumes of guests in fast-paced service environments with exceptional customer care.
Greeted customers, presented menus and shared information about available special items.
Followed health and hygiene standards when handling food and cleaning restaurants.
Accurately took orders, making menu recommendations as appropriate.
Cleaned, sanitised and organised food storage racks and bins, maintaining exceptional hygiene standards.

Bartender

Scandic Disco Pub

Playa del Ingles, Gran Canaria

2007.05 - 2013.11

Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
Welcomed guests with friendly conversation and fun atmosphere.
Maintained bar stocks, replenishing daily as necessary.
Completed end-of-day cleanup to reset bar for next day.
Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
Memorised orders in loud and busy environments to maintain speedy service at peak times.
Collected, washed and put away glassware between guests.
Greeted customers by name, remembering drinks selections and special requests to provide attentive, personalised service.
Maintained a spotlessly clean and tidy bar area in line with health and hygiene regulations.
Prepared mixed drinks and poured wine, beer and non-alcoholic beverages within target service timeframes.
Served guests spirits, lagers and stouts at bar.
Changed beer kegs safely and efficiently, consistently following health and hygiene guidelines.
Inspected customer identification to verify age against legal standards.
Provided efficient food and drinks service for high levels of customer satisfaction.
Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.
Built and maintained displays of spirits, enticing guests to make purchases.

Security Guard

G4S Security

Wishaw, North Lanarkshire

2004.05 - 2007.04

Responded immediately to emergency situations, remaining professional, calm and effective under pressure.
Secured personnel and premises by inspecting buildings, patrolling property and monitoring CCTV cameras.
Applied outstanding communication and interpersonal skills when interacting with staff and visitors.
Prevented security breaches through continuous monitoring, enhancing staff and visitor safety.
Handled day-to-day and emergency incidents with a calm, professional demeanour, enabling positive outcomes.
Remained focused and vigilant during long periods of sitting, walking and standing for dependable security services.
Closely observed CCTV surveillance systems to monitor movement of goods and other personnel.
Responded to alarms and investigated disturbances, contacting local law enforcement personnel in escalating situations.
Safeguarded employee and visitor health, safety and assets through effective on-foot patrols and CCTV observation.

Doorman

Megabar

Motherwell, North Lanarkshire

2004.12 - 2006.06

Monitored guest behaviour, maintaining a positive, safe environment at all times.
Applied outstanding communication and interpersonal skills when interacting with staff and visitors.
Collaborated with security teams and emergency services to resolve urgent situations.
Used initiative and independent judgment within established guidelines to respond appropriately to security situations.

Assistant Baker

St.Moritz Bakery

Los Angeles, California

1997.02 - 2004.04

Cleaned and maintained kitchen equipment and oven.
Maintained strong, cooperative working relationship with bakery team and fellow employees.
Maintained strong knowledge of food safety practices.
Complied with health and safety codes.
Packaged and labelled baked goods with accurate descriptions and ingredients.
Performed bakery opening duties following procedures.
Demonstrated excellent time management and organisational skills.
Engaged customers to enhance in-store experience and provide outstanding customer service.
Organised displays to promote inventory and encourage customer purchases.
Prepared orders for customers with wrapped, bagged and boxed items.
Built rapport with new and existing customers to boost client retention.
Replenished and rotated food items, following correct food cooling and storage procedures.
Arranged display case with appealing presentation to maximise sales.
Crafted new pastries and breads using available ingredients and produce.
Produced and hand-formed croissants, sweet pastries and traditional breads.
Mixed various ingredients to make fillings for cakes and pies.
Designed visually pleasing in-store and window displays to increase footfall.

Summary

Overview

Work history

Sales Manager

Front of House Manager

Duty Manager Support

Front of House Team Member

Engraver

Waiter, Bartender

Waiter, Barman

Bartender

Security Guard

Doorman

Assistant Baker

Education

NVQ Level 2 - Customer Service

NVQ Level 2 - Team Leader

Skills

Affiliations

Accomplishments

Timeline

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