Open to work
ROSEMARY OSULA
London,Lewisham
Summary
Polite and professional person with strong communication and multitasking skills. Experienced in resolving customer complaints within company guidelines and using own initiative. Implements customer follow-up to uphold service standards and guarantee customer satisfaction.
Flexible Customer Assistant with professional experience delivering outstanding service within high-volume retail environment. Diligently processing deliveries, maintaining optimum stock levels and ensuring exceptional customer care at all times.
Enthusiastic Customer Assistant providing exceptional levels of customer care with a consistent can-do attitude. Self-motivated to greet customers and process transactions in timely and efficient manner. Expertise and enthusiasm for outfit recommendations and visual merchandising.
Overview
10
10
years of professional experience
5
5
years of post-secondary education
Work history
Customer Assistant
Tesco Company Ltd
London, City of London
2017.11 - 2021.08
- Handled cash and card payments with accuracy.
- Advised customers on availability, pricing and location of products.
- Provided fast checkout service with high levels of customer care and transaction speed.
- Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
- Maintained sales floor stock levels through consistent monitoring and regular replenishments.
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
- Multi-tasked to keep customer service levels at optimal capacity at peak times.
Cinema attendant
ODEON Cinemas
London, Lewisham
2015.01 - 2018.11
- Stayed knowledgeable about all ticket types, prices and discounts to accurately answer patron questions.
- Aided disabled guests with seating needs and accommodations.
- Provided excellent customer service when selling tickets and merchandise, answering questions and distributing programs.
- Reviewed tickets for authenticity and applicability to particular event.
- Took on additional tasks on manager's request.
- Supplied clients with information about current and future events at facility.
Sales/ Stock Room Assistant
Brook Street Agency
London, City of London
2012.10 - 2016.01
- Maintained and cleaned stockroom to ensure easy, safe access for team members.
- Received, unpacked and sorted high-volume deliveries.
- Used barcode scanners to document inventory transactions, maintaining accuracy and efficiency throughout stock room.
- Helped coordinate incoming deliveries, sorting and distributing stock based on immediate requirements.
- Reported delivery discrepancies for missing and damaged goods.
- Maximised stock levels on the sales floor, consistently maintaining logical order in the stockroom to ensure efficient replenishment.
- Used automated and hand-operated scanners to maintain comprehensive product inventories.
- Managed stock rotations to balance inventory of perishable products and minimize wastage.
- Facilitated inventory tracking by accurately completing stocking sheets.
Field sales representative
Innovation Marketing Uk
London, City of London
2013.01 - 2013.12
- Achieved monthly sales and performance KPIs for improved team success.
- Resolved customer concerns promptly to maintain satisfaction.
- Processed orders and recorded transactions accurately.
- Delivered outstanding after-sales care through regular communication with customers.
- Mastered and employed door-to-door selling techniques to increase customer base.
- Identified and secured new sales opportunities to consistently achieve performance targets.
- Reached out to prospective customers and warm leads to establish friendly, professional relationships.
- Grew sales region through targeted lead research and conversion.
- Helped resolve client problems quickly with superior customer service.
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
Event usher
British Dental UK
London, Southwark
2013.01 - 2013.12
- Prepared premises and supplies for arriving guests.
- Informed guests about location of restrooms, refreshments and exits.
- Identified and promptly reported security threats to appropriate personnel.
- Collected forgotten items after events and stored in lost and found for guests to retrieve.
- Planned activities schedule for assigned group and facilitated smooth transitions to meet planned arrival times.
- Performed visual evaluation for signs of counterfeit tickets and money.
- Directed guests to correct seating locations and answered questions about facility amenities.
- Monitored crowd to proactively identify problems and keep groups under control.
- Processed admission payments and issued tickets to guests.
- Assigned locker spaces and facility amenities to patrons.
Waitress assistant
Personnel Selection
London, Surrey
2011.03 - 2013.09
- Prepared tables for guests and reset tables between customers.
- Followed health and hygiene standards when handling food and cleaning restaurants.
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
- Delivered exceptional service by greeting and serving customers in timely, friendly manner.
- Polished glasses and cutlery to pristine standards.
- Took accurate guest orders and relayed information to kitchen about preferences, requests, or allergens.
- Checked customer IDs to confirm age before selling age-restricted products.
Education
Bachelor of Arts - International Business with German Lang
Westminster Business School
London 2012.09 - 2016.04
Diploma of Higher Education - Business Management
Woking College
Woking 2010.09 - 2012.04
Skills
- Confident communicator
- Excellent Time management skill
- Efficient team player and independent worker
- Customer Service skill
- Conflict Resolution and Problem-solving
- Sales Pitching and Public Speaking
- Excellent Critical thinking and initiative
- Adaptable
- Excellent Organizational skill
- Excellent IT skill
Affiliations
- I love reading inspirational books, cooking and networking
Accomplishments
- Most Enthusiastic and hardworking Business student
- Best Drama Team Leader
- Best Sales Representative
Languages
English
Fluent
German
Advanced
Timeline
Customer Assistant
Tesco Company Ltd
2017.11 - 2021.08
Cinema attendant
ODEON Cinemas
2015.01 - 2018.11
Field sales representative
Innovation Marketing Uk
2013.01 - 2013.12
Event usher
British Dental UK
2013.01 - 2013.12
Sales/ Stock Room Assistant
Brook Street Agency
2012.10 - 2016.01
Bachelor of Arts - International Business with German Lang
Westminster Business School
2012.09 - 2016.04
Waitress assistant
Personnel Selection
2011.03 - 2013.09
Diploma of Higher Education - Business Management
Woking College
2010.09 - 2012.04