Summary
Overview
Work history
Skills
Languages
Affiliations
Timeline
Generic

Joanna Grant

Birmingham ,West Midlands

Summary

Dedicated professional with a proven track record in customer service, adept at fostering positive customer experiences through effective listening, confident communication, and a positive attitude. Skilled in cash handling, payment processing, and refund and exchange procedures, ensuring seamless transactions and security compliance. Demonstrates expertise in visual merchandising, stock counting, and loss prevention to optimise operational efficiency. Committed to leveraging strong communication skills and a focus on excellence to contribute to organisational success while pursuing opportunities for professional growth.

Overview

33
33
years of professional experience

Work history

Customer Assistant

Morrisons Supermarkets Ltd
Edgbaston, Birmingham , Birmingham
08.2015 - Current
  • Collaborated efficiently with team members to maintain smooth store operations.
  • Ensured health and safety regulations complied within work premises at all times.
  • Increased sales through suggestive selling techniques.
  • Handled returns and exchanges efficiently maintaining high standards of service amidst challenging situations.
  • Operated till systems smoothly, streamlining check-out process for customers.
  • Improved customer relations by promptly addressing queries and concerns.
  • Provided shopping advice based on customer needs fostering an engaging shopping experience.
  • Cross-sold related products at the point of purchase boosting overall sales volumes.
  • Maintained a clean, organised workspace for the efficient operation of checkout area.
  • Handled cash transactions accurately, enhancing trust between business and clientele.
  • Upheld company policies whilst interacting with customers to maintain brand reputation.

Assistant Exam Invigilator

Aston University
Aston, Birmingham , West Midlands
04.2015 - Current
  • Promoted academic integrity with stringent monitoring during exams.
  • Maintained records of attendance, enabling efficient tracking of absentees during examinations.
  • Played pivotal role in maintaining silence within the examination hall; thereby providing conducive atmosphere for examinees' optimal performance.
  • Increased student comfort during exams by addressing queries in a timely manner.
  • Ensured fair testing conditions by meticulously checking identification documents of candidates.
  • Provided calm environment for candidates through effective invigilation duties.
  • Contributed to smooth running of exams by distributing necessary materials to candidates promptly.

Sales Assistant

Tesco PLC
Birmingham, West Midlands
04.2004 - 08.2015
  • Managed till operations smoothly, reducing waiting time for customers.
  • Handled cash transactions swiftly, ensuring accurate accounting at the end of each shift.
  • Demonstrated products effectively leading to increased sales conversions.
  • Improved customer service by efficiently handling queries and complaints.
  • Ensured stock replenishment in a timely manner to maintain product availability.
  • Built strong relationships with regular customers for repeat business.
  • Handled high-pressure situations calmly, keeping store operation seamless during peak hours.

Customer Service Representative

Wilkinson Stores
Birmingham, West Midlands
10.1995 - 03.2004
  • Handled returns and exchanges efficiently maintaining high levels of customer satisfaction.
  • Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
  • Assisted customers with varying questions using product knowledge and service expertise.
  • Assisted customers with product complaints, logging issues for investigation and providing replacement items.
  • Processed inbound customer calls, providing information on service or product upgrades.
  • Answered telephone calls per day with professionalism.

Sales Advisor

Marks & Spencer
Birmingham , West Midlands
09.1992 - 02.1995
  • Monitored and refreshed displays to attract customers.
  • Collaborated with the marketing team for successful product launches.
  • Participated in team meetings contributing valuable ideas for sales improvement.
  • Assisted in stock taking for accurate inventory management.

Skills

  • Communication excellence
  • Successful up-selling
  • Cash handling
  • Visual merchandising
  • Effective listening
  • Positive attitude
  • Security compliance
  • Customer Service
  • Confident communicator
  • Payment Processing
  • Stock counting
  • Refund and exchange processing
  • Loss prevention

Languages

English
Intermediate

Affiliations

I enjoy visiting places of interest and walking my dog with family and friends.

Timeline

Customer Assistant

Morrisons Supermarkets Ltd
08.2015 - Current

Assistant Exam Invigilator

Aston University
04.2015 - Current

Sales Assistant

Tesco PLC
04.2004 - 08.2015

Customer Service Representative

Wilkinson Stores
10.1995 - 03.2004

Sales Advisor

Marks & Spencer
09.1992 - 02.1995

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Joanna Grant