Jamie Robinson
Newcastle Upon Tyne
Summary
Accomplished Retail Assistant, well-versed in delivering high levels of customer service for an optimum sales experience. As passionate in maintaining beautifully, well-stocked store displays as in exceeding customer satisfaction expectations.
Overview
14
14
years of professional experience
Work History
Customer assistant
Lidl
Newcastle Upon Tyne, Tyne and Wear
06.2023 - Current
- Monitored inventory levels routinely to avoid stock-outs or overstocking issues.
- Participated actively in staff meetings contributing valuable insights towards improving store performance.
- Managed high-pressure situations with ease, ensuring customer satisfaction during peak hours.
- Stocked shelves regularly for easy access to products by customers.
- Assisted customers with product selection to ensure satisfaction.
- Handled cash transactions accurately, enhancing trust between business and clientele.
- Maintained a clean, organised workspace for the efficient operation of checkout area.
- Operated till systems smoothly, streamlining check-out process for customers.
- Handled returns and exchanges efficiently maintaining high standards of service amidst challenging situations.
- Provided excellent customer service to ensure repeat business.
- Dealt effectively with customer complaints, resolving issues professionally and amicably.
Retail assistant
B&m
Newcastle Upon Tyne
12.2015 - 03.2023
- Delivered outstanding in-store experience through positive and attentive customer service.
- Continually replenished stock in line with sales records, keeping well-maintained, presentable item displays.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
- Built lasting relationships with clients through customer service interactions.
Bar staff
Nine sports bar and lounge
Newcastle Upon Tyne
11.2010 - 11.2013
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
- Maintained bar stocks, replenishing daily as necessary.
- Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
- Collected cash payments, processing and providing correct change and receipts using Point Of Sale (POS) systems.
- Cleared counters and disposed of waste and broken glass.
- Neatly set tables before guests' arrival, preparing and setting cutlery and refilling condiments.
- Peeled and sliced fruits for garnishing drinks.
- Prepared mixed drinks and poured wine, beer and non-alcoholic beverages within target service timeframes.
Education
GCSEs - Science
Ponteland high school
Northumberland 05.2008
GCSEs - Maths
Ponteland high school
Northumberland 05.2008
GCSEs - English
Ponteland high school
Northumberland 05.2008
Skills
- Efficient multitasker
- Retail merchandising expertise
- Customer service oriented
- Superb time management
- Outstanding customer service
- Outgoing and enthusiastic
- Confident communicator
Timeline
Customer assistant
Lidl
06.2023 - Current
Retail assistant
B&m
12.2015 - 03.2023
Bar staff
Nine sports bar and lounge
11.2010 - 11.2013
GCSEs - Science
Ponteland high school
GCSEs - Maths
Ponteland high school
GCSEs - English
Ponteland high school
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