Amina Sardar
London,ENG
Summary
Highly motivated and academically accomplished student with a strong commitment to learning and contributing to the advancement of knowledge in the field. Demonstrated ability to excel in research, actively participate in class discussions, and complete assignments with excellence. Proven track record of gaining practical experience through internships, campus activities, and volunteer work, while also expanding global perspectives and networking with professionals in the field. Accomplished student, pursuing marketing eager to apply knowledge and gain practical experience. Experienced working in team environments. Reputation for hard work, punctuality and willingness to learn new things. Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results. Brings 4 years of customer service experience within dynamic, fast-paced industry environments. Excellent interpersonal skills aiding positive professional relationships for recurring business and guaranteed customer satisfaction. Motivated to improve service to achieve overall company success.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
Work history
Customer assistant
Fashion Zone
London, United Kingdom
01.2023 - Current
- Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
- Handled cash and card payments with accuracy.
- Answered customer telephone calls promptly and improved on-hold wait times.
- Performed daily opening and closing functions and inventory management.
- Multi-tasked to keep customer service levels at optimal capacity at peak times.
- Listened actively to customer concerns, confusions and needs for excellent communication.
- Replenished store inventory regularly, monitoring stock demands to appropriately address customer needs.
Sale assistant
B&q
London
06.2020 - 01.2022
- Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
- Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
- Worked energetically to maintain efficient operations during peak trading hours.
- Processed returned or exchanged items and provided refunds to customers.
- Followed company procedures and guidelines for smooth retail operations.
- Assisted customers with signing up for store loyalty programmes and provided details about key benefits.
- Managed till operations by promptly and precisely scanning items, processing payments and issuing receipts.
- Carried out active selling from initial customer greeting.
- Tagged products quickly and accurately with price tags and stickers.
- Conducted stock checks, faced-up shelves and recorded out-of-stock items to fulfil customer demand.
- Maintained knowledge of products and features to provide recommendations to customers.
- Totalled bills using maths skills and maintained accurate till count.
Customer assistant
Mehndi
London
04.2018 - 12.2018
- Guided customers to locate products or alternative items.
- Created attractive visual merchandising and shop window displays.
- Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
- Offered advice on product selection for enhanced levels of support and service.
- Obtained feedback from customers to improve service experience.
- Listened actively to offer accurate information and best solution to their needs.
Education
NVQ Level 1 - Health and social care
Newham College
London 09.2018 - 01.2019
NVQ Level 2 - Health and socialcare
Newham College
London 09.2018 - 01.2019
NVQ Level 1 - Functional skills English
Beckton Globe Learning Zone
London 09.2019 - 08.2020
NVQ Level 3 - Health and social care
Newham college
London 09.2019 - 09.2020
Skills
- Confident communicator
- Problem-solving
- Time management
- Communication skills
- Self-motivated
- Superb time management
Timeline
Customer assistant
Fashion Zone
01.2023 - Current
Sale assistant
B&q
06.2020 - 01.2022
NVQ Level 1 - Functional skills English
Beckton Globe Learning Zone
09.2019 - 08.2020
NVQ Level 3 - Health and social care
Newham college
09.2019 - 09.2020
NVQ Level 1 - Health and social care
Newham College
09.2018 - 01.2019
NVQ Level 2 - Health and socialcare
Newham College
09.2018 - 01.2019
Customer assistant
Mehndi
04.2018 - 12.2018
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