Roseanne Hill
Borehamwood,HERTSMERE
Summary
A highly accomplished, resilient housing and social care professional with over 20 years of dedicated frontline experience managing, coordinating, and triaging services for vulnerable individuals across London. Specialises in supporting homeless adults, young families, care leavers, and individuals with complex needs (including severe mental health, substance misuse, domestic abuse, and immigration challenges). Proven track record in the London Boroughs of Lambeth and Lewisham developing supported housing projects, conducting comprehensive risk assessments, and managing high-intensity caseloads. Expert at managing expectations, de-escalating crisis situations, and coordinating multi-agency interventions with statutory and voluntary sectors. Fully mobile, possessing a clean Basic DBS, and prepared to contribute immediately to the Homelessness Prevention section, including out-of-hours rotas. Resilient Housing and Social Care Specialist with a rich history of frontline service delivery. Implemented needs-based support strategies while leading teams to create safe and compliant environments. Drove successful project outcomes and secured essential resources through effective fundraising and grant management.
Overview
40
40
years of professional experience
Work History
Night/Day Support Worker (Locum)
Social Care & Housing Agencies
London
10.2012 - Current
- Provide immediate crisis intervention, initial triage, and emergency support for young homeless women presenting with complex needs, including severe depression, substance dependency, and trauma from sexual or physical abuse.
- Conduct night-time risk assessments and manage the security of supported accommodation premises independently, strictly adhering to lone-working safety protocols.
- Deliver immediate face-to-face counselling and coaching, de-escalating high-tension situations while managing resident expectations regarding long-term housing options.
- Parallel activity (Present): Micro-business owner/trader and part-time student with the Open University (Science and Health), demonstrating continuous professional development and strong time management.
Senior House Manager / Hostel Worker
LB of Lewisham / Supported Housing Providers
London
02.1999 - 06.2011
- Successfully managed, coordinated, and developed a high-profile supported housing project in Lambeth (Brixton/Tulse Hill) for young, vulnerable ethnic minority families and single parents.
- Led a multidisciplinary staff team to maintain a safe, secure, and legally compliant environment, receiving distinct personal praise and support from Doreen Lawrence OBE for excellent needs-based service delivery.
- Conducted extensive initial interviews, service assessments, and comprehensive care/support planning for young homeless individuals, care leavers, children at risk, and teenage parents.
- Managed critical housing operations including void control, rent accounts (via CORE/SDM software), health and safety compliance, and multi-agency panel meetings (CAF/POVA).
- Navigated complex social dynamics, including relationship breakdowns and domestic violence, providing tailored advice on housing options, welfare benefits, and community resources.
- Secured vital grants and welfare funds for residents through proactive fundraising with external bodies, while delivering statistical tracking reports for annual Supporting People audits.
Locum Residential & Field Social Care Worker
Brook Street & Various Care Agencies
London
01.1990 - 02.1999
- Undertook long-term field and residential placements across London local authorities, including the London Borough of Wandsworth and Barnardo's pre-fostering/adoption unit.
- Managed an active caseload of looked-after children (ages 5–16), vulnerable teenage girls, and young women at the LIMEWOOD unit specializing in self-harm and substance dependency.
- Conducted contact supervision, home outreach visits, and holistic assessments; drafted detailed, evidence-based reports for court hearings and multi-agency family conferences.
- Liaised directly with a vast network of statutory partners including social workers, health visitors, and legal teams to establish robust protection and housing pathways.
Camp Counsellor / Childminder
Camp America
New Jersey & New York City
06.1986 - 12.1989
- Supported looked-after children and vulnerable youth in an intensive residential summer camp program, authoring daily activity and progress case reports.
Education
BSc (Hons) - Science and Health Modules
Open University
London, ENG05-2026
Safeguarding Children E-Learning & Legislation Certificate -
01-2014
NCFE Level 2 Certificate - Mental Health Awareness
01-2013
NHS NOCN Level 3 Community Food Worker Credits -
01-2007
CPCAB Advanced Diploma - Therapeutic Counselling
Lambeth College
Skills
- Legislation: Housing Act 1996, Homelessness Reduction Act 2017, Children Act 1989
- Casework & Triage: Initial assessments, eligibility verification, 56-day rule triggers, priority need
- Vulnerable Groups: Care leavers, families with children, complex mental health, asylum/immigration cases
- Systems & IT: Locata database, Duty to Refer inbox management, statutory reporting
- Intervention: Mediation, landlord/tenant negotiations, Local Housing Allowance (LHA) advice
- Safety & Compliance: Lone working protocols, safeguarding referrals (children and adults at risk)
- Frontline Triage & Assessment: Initial assessments, keyworking, statutory care, safeguarding, support planning
- Vulnerable Group Specialisms: Care leavers, young ethnic minority families, teenage parents, homeless single women, individuals with complex needs
- Housing & Benefits Knowledge: Housing legislation, landlord/tenant issues, void controls, welfare benefits systems
- Multi-Agency Collaboration: Coordination with Social Services, Health Visitors, prisons, legal representatives, voluntary sector stakeholders
- Systems & Reporting: Proficient in housing and statistical databases, writing detailed case reports
- Client engagement
- Crisis intervention
- Risk assessment
- Counselling techniques
- Project management
- Team leadership
- Data protection compliance
- Needs-based service delivery
- Customer service excellence
- Positive attitude
- Communication skills
- Customer Service
- Community outreach
- Building relationships
- Creative thinking
- Respect for diversity
- Safeguarding protocols
- Time-management
- Decision making
- Active listening
- Effective communication
- Compassionate care
- Care planning
- Person-Centred Approach
- Relationship-building
- Multi-agency working
- Mental health awareness
- Record-keeping
- Report-writing
- Client assessment
- Mental health support techniques
- Computer literacy
- Risk Management
- Communication proficiency
- Client-Centred approach
- Client Relationship Management
- Physical stamina
- Risk assessment and management
- Health and Safety regulations
- Health and Safety Compliance
- Safeguarding training
- Time efficiency
- Documentation management
- Stress tolerance
- Public speaking
- Self-motivation
- Administration tasks
- Negotiation expertise
- Strategic planning
- Professional boundaries maintenance
- Stress management techniques
- Critical-thinking
- Project coordination
- Community engagement
- Stress management
- Confidentiality maintenance
- Caring demeanour
- Equipment Maintenance
- Therapeutic communication
- Cultural awareness
- Interpersonal communication
- Professional boundaries
- Persuasive communication
- Data analysis
- Market research
- Case Management
- Disability awareness
- Social services
- Technical report writing
- Patient advocacy
- Conflict Resolution
- Inventory control
- Microsoft Office Suite
- Crisis management
- Client advocacy
- Initiative taking
- Resourcefulness
- Disability support planning
- De-escalation techniques
- Database management
- Budget management
- Nutrition planning
- Record keeping accuracy
- Child Protection Procedures
Custom Section
Housing Act 1996 (Part VII), Homelessness Reduction Act 2017, Children Act 1989, Initial assessments, Eligibility verification, 56-day rule triggers, Priority need, Care leavers, Families with children, Complex mental health, Asylum/immigration cases, Locata database, Duty to Refer inbox management, Statutory reporting, Mediation, Landlord/tenant negotiations, Local Housing Allowance (LHA) advice, Lone working protocols, Safeguarding referrals (children and adults at risk)
Languages
Spanish
Beginner
A1
Hobbies and interests
All things Nature, Animals, Health and wellness activities.Crystals, Choir singing. Reiki, Crystals, Sound bathing
Timeline
Night/Day Support Worker (Locum)
Social Care & Housing Agencies
10.2012 - Current
Senior House Manager / Hostel Worker
LB of Lewisham / Supported Housing Providers
02.1999 - 06.2011
Locum Residential & Field Social Care Worker
Brook Street & Various Care Agencies
01.1990 - 02.1999
Camp Counsellor / Childminder
Camp America
06.1986 - 12.1989
BSc (Hons) - Science and Health Modules
Open University
Safeguarding Children E-Learning & Legislation Certificate -
NCFE Level 2 Certificate - Mental Health Awareness
NHS NOCN Level 3 Community Food Worker Credits -
CPCAB Advanced Diploma - Therapeutic Counselling
Lambeth College