Joshua Kalu Okoro Nkuma
Birmingham ,West Midlands
Summary
A proactive and empathetic Temporary Accommodation Officer experienced in supporting vulnerable households, managing emergency placements, and ensuring compliance with the Housing Act 1996, Homelessness Reduction Act 2017, and safeguarding frameworks. Skilled in property inspections, case management, tenancy sustainment, and multi-agency working. Committed to delivering calm, solution-focused support in high-pressure environments.
Overview
4
4
years of professional experience
Work history
TA officer
Bedford Borough Council
Bedford, Bedford
2025.08 - Current
- Completed homelessness assessments and recorded client housing needs daily.
- Created personalised housing plans aligned to assessed support requirements.
- Advised on benefits budgeting and followed up tenancy sustainment actions.
- Achieved improved living conditions for clients by assessing their housing needs.
- Coordinated with local agencies for additional care services, enhancing resident's quality of life.
- Identified risk factors in living environments; implemented preventative measures promptly.
- Ensured safety and wellbeing of tenants through regular property maintenance checks.
- Developed personalised care plans to meet individual client needs.
- Conducted initial assessments on incoming clients, aiding in appropriate service provision.
- Assisted in finding suitable accommodation for homeless individuals, contributing to rehousing success rates.
Temporary Accommodation Officer
Walsall Council
Walsall
2024.03 - 2024.08
- Conduct suitability assessments and place households into emergency and temporary accommodation.
- Complete property inspections ensuring compliance with HHSRS and fire safety standards.
- Manage a caseload of households, providing tenancy sustainment support.
- Liaise with landlords, support agencies, and internal teams to secure placements.
- Respond to complaints, ASB reports, and safeguarding concerns.
- Maintain accurate case notes on housing management systems.
- Support households to move into long-term accommodation.
- Assisted during special events and large-scale operations ensuring smooth running of activities.
- Maintained high standards of personal conduct, contributing to a positive work environment.
- Upheld laws and regulations within my jurisdiction, ensuring compliance from all parties involved.
- Worked diligently under pressure whilst preserving high-quality output.
- Facilitated smooth communications between departments for better coordination.
- Collaborated with colleagues for effective teamwork.
- Managed conflict resolution for maintaining peace in the facility.
- Maintained optimal street coverage by planning and managing patrolling schedules.
Support care worker
Halle health care group ltd mo
Northampton, Northamptonshire
2022.02 - 2023.04
- Collaborated efficiently with multidisciplinary teams for optimal patient care planning.
- Offered emotional support during challenging times, facilitating better coping mechanisms.
- Assured proper nutrition by preparing meals as per dietary requirements of each individual client.
- Promoted patient independence through encouragement and guidance in performing tasks.
- Developed personalised care plans in consultation with health professionals tailoring service provision according to individual needs.
- Enhanced patient comfort by promptly responding to requests or concerns.
- Facilitated social outings, promoting community integration and mental wellbeing.
- Administered medication according to prescribed schedules, ensuring health maintenance.
- Calmly managed occasional outbursts or difficult behaviours from clients exhibiting excellent crisis management skills.
- Conducted detailed observations and reported changes in client behaviour to healthcare professionals.
- Assisted clients with daily activities for improved quality of life.
- Improved hygiene standards by assisting clients with personal grooming needs like bathing and dressing up.
- Established supportive relationships with patients, fostering trust and communication.
Education
Foundation Degree in Science - Human Resources management
Birmingham City University
Birmingham 02/2020 - 07/2021
Skills
- Case management - caseloads, assessments, PHPs
- Housing legislation - HRA 2017, Housing Act 1996, suitability rules
- Temporary accommodation placement - emergency placements, B&B, nightly-paid
- Property inspections - HHSRS awareness, safety checks
- Safeguarding - identifying and escalating risks
- Multi-agency working - social care, police, support services
- Conflict resolution - de-escalation, challenging behaviour
- Record keeping - Northgate, Jigsaw, Civica
- Customer service - trauma-informed communication
- Technical equipment handling
- Creative visioning
- Operational supervision
- Report-writing
- Conflict Resolution
References
References available upon request.
References
Available on request.
Additional information
- Enhanced DBS (if applicable)
- Additional languages (optional)
Timeline
TA officer
Bedford Borough Council
2025.08 - Current
Temporary Accommodation Officer
Walsall Council
2024.03 - 2024.08
Support care worker
Halle health care group ltd mo
2022.02 - 2023.04
Foundation Degree in Science - Human Resources management
Birmingham City University
02/2020 - 07/2021