Toby Wallace
Northampton,United Kingdom
Summary
Dedicated management professional who has worked previously in local government, homelessness and residential sales and lettings. Excellent communicator who is able to adapt style based on audience. Strong motivator able to lead high performing teams, achieving and exceeding targets. Ten years of people management experience recently developing ability of managing remote teams across multiple sites. Proven ability to deliver fantastic customer service, identify and resolve service issues and streamline processes.
Overview
13
13
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Work history
Area Manager
Sai Aryan Properties Ltd.
Milton Keynes
07.2025 - 09.2025
- A short team contract working within the private sector leading a team of property managers and business development officer.
- An all encompassing role dealing with property procurement, compliance, voids, responsive repairs in addition to landlord and local authority relationship management.
- Implement policy and procedures in order to ensure compliance and operational efficiency.
Temporary Accommodation & PRS Manager
West Northants Council
Northampton, UK
04.2020 - 05.2025
- Lead and manage a team to deliver a key front line service for West Northants Council.
- Develop, maintain and grow relationships with local landlords, accommodation providers and the voluntary sector.
- Analyse and interpret data with the ability to report on this to key stakeholders within the business ensuring that they are aware of the impact.
- Plan, control and monitor budgets effectively in respect of the temporary accommodation including maximising income and staffing budgets.
- To be a key leader within the Housing Solutions service ensuring the delivery of excellent customer service and maximising customer access to the private rented sector.
- Influence senior members of staff including Directors, elected politicians regarding key decisions to meet the needs of the business.
- Generating new business with local Landlords across Northampton to deliver and exceed targets.
- Developing cross-selling and up-selling opportunities with new and existing Landlords.
- Ensuring legal compliance is adhered to across the company portfolio.
- Coaching and motivating a team of negotiators to maximise the conversion of enquiries.
- Keep informed regarding regulatory, economic and market trends and share these with the company as appropriate.
- Launch a branch new department to increase revenue streams and take advantage of gaps within the local market.
Lettings Manager - Northampton, Students & HMOs
Your Move Hobin Roberts
Northampton, UK
10.2019 - 03.2020
- Lead and motivate a team to maximise conversion of enquiries from prospective landlords and tenants.
- Understand and develop commercial awareness to ensure that the department was built sustainably, profitable and was scalable.
- Responsible for all aspect of branch operations, leading the team to exceed monthly sales and lettings targets.
- Implement strategies and opportunities to upsell including: Landlord services, financial services and conveyancing referrals.
- Manage a complex sales pipeline with multiple variables, key for delivering branch income.
- Review performance with team members through regular 121s, identifying strengths, weaknesses and implementing plans for improvement.
Head of Student & HMO Lettings
Your Move Hobin Roberts
Northampton, UK
12.2016 - 10.2019
Branch Manager
Your Move Hobin Roberts
Northampton, UK
12.2014 - 12.2016
Senior Sales & Lettings Negotiator
Your Move Hobin Roberts
Northampton, UK
06.2014 - 12.2014
Sales & Lettings Negotiator
Your Move Hobin Roberts
Northampton, UK
09.2012 - 06.2014
Education
Bachelor of Science - Sports Management
Bournemouth University
09.2008 - 06.2012
A-Levels - English, Business, PE and General Studies
Northampton School for Boys
09.2006 - 05.2008
GCSEs - undefined
Northampton School for Boys
09.2004 - 05.2006
Skills
- Temporary Accommodation Management
- People Management of teams up to ten
- Knowledge and experience in Housing Act 1996; as amended
- Homelessness Reduction Act 2017
- Report Writing and Governance
- Developing Policy and Procedures
- Influencing Stakeholders
- Data Reporting and Analysis
- Property Management
- Excellent Customer Service
- Dispute Resolution and Complaint Handling
Certification
ARLA Propertymark - Level 3 in Residential Letting and Property Management
NCRQ - Health and Safety for Managers
Timeline
Area Manager
Sai Aryan Properties Ltd.
07.2025 - 09.2025
Temporary Accommodation & PRS Manager
West Northants Council
04.2020 - 05.2025
Lettings Manager - Northampton, Students & HMOs
Your Move Hobin Roberts
10.2019 - 03.2020
Head of Student & HMO Lettings
Your Move Hobin Roberts
12.2016 - 10.2019
Branch Manager
Your Move Hobin Roberts
12.2014 - 12.2016
Senior Sales & Lettings Negotiator
Your Move Hobin Roberts
06.2014 - 12.2014
Sales & Lettings Negotiator
Your Move Hobin Roberts
09.2012 - 06.2014
Bachelor of Science - Sports Management
Bournemouth University
09.2008 - 06.2012
A-Levels - English, Business, PE and General Studies
Northampton School for Boys
09.2006 - 05.2008
GCSEs - undefined
Northampton School for Boys
09.2004 - 05.2006
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