Morgan Stimpson
Grove,Oxfordshire
Summary
Friendly and approachable, known for excellent communication and interpersonal skills, combined with keen ability to manage time and tasks efficiently. Demonstrates strong problem-solving abilities and adaptability in fast-paced environments. Proven abilities in managing customer interactions and providing exceptional service.
Overview
4
4
years of professional experience
23
23
years of post-secondary education
Work History
Front of house team member
The Boars Head
Wantage, Oxfordshire
01.2025 - Current
- Upheld rigorous hygiene standards in all front-of-house areas.
- Maintained high standards of customer service during peak times.
- Enhanced guest experience with a friendly and helpful attitude.
- Managed cash transactions accurately, ensuring accurate financial records.
- Promoted special offers or events to increase awareness among customers.
- Greeted guests warmly upon arrival, creating a welcoming atmosphere.
- Balanced the needs of multiple tables whilst maintaining top-quality customer service.
- Recommended menu items to guests, enhancing their dining experience.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Attentively took orders, guiding customers on menu choices, allergy advice and chef recommendations.
- Alerted kitchen teams to specific guest criteria, including food allergies and intolerances.
- Handled reservations to maximise covers and revenue.
- Maintained excellent level of service in busy and demanding restaurant environment.
- Calculated charges, issued bills and collected payments, processing accurately to avoid till discrepancies.
- Polished glasses and cutlery to pristine standards.
Front of house team member
Greene King
Wantage, Oxfordshire
03.2024 - 01.2025
- Contributed to team success by maintaining cleanliness and organisation in work areas.
- Facilitated positive dining experiences by providing excellent customer service.
- Checked guest satisfaction regularly, addressing any issues promptly.
- Communicated effectively with kitchen staff to ensure timely delivery of meals.
- Managed cash transactions accurately, ensuring accurate financial records.
- Assisted guests with queries or requests for optimal guest experience.
- Greeted guests warmly upon arrival, creating a welcoming atmosphere.
- Handled complaints effectively, resulting in increased customer satisfaction.
- Attentively took orders, guiding customers on menu choices, allergy advice and chef recommendations.
- Completed Team Leader Training
- Balanced till at the end of each shift, ensuring accuracy in financial reporting.
Health care assistant
Oakland Care
Wantage, Oxfordshire
10.2023 - 12.2023
- Assisted in patient care, improved comfort and well-being.
- Maintained confidentiality for safeguarding resident information.
- Demonstrated empathy towards residents' feelings and concerns, fostering trust relationships.
- Assisted with personal care tasks, ensuring dignity and respect.
- Assisted in moving and handling procedures for preventing injury or discomfort to residents.
- Provided emotional support to residents, enhancing wellbeing.
- Documented daily observations accurately hence facilitating a comprehensive record of each resident's progression.
- Responded promptly to calls for help, reducing distress and anxiety in patients.
- Encouraged independence amongst residents through supportive guidance.
Shop worker
Sainsbury's
Wantage, Oxfordshire
09.2022 - 05.2023
- Maintained a safe shopping environment by adhering to safety regulations.
- Developed strong rapport with customers through friendly, personalised service.
- Provided accurate information about products to aid customer decisions.
- Kept shelves stocked and neat, enhancing store appearance.
- Assisted in visual merchandising efforts, improving product visibility.
- Resolved customer complaints swiftly, ensuring repeat business.
- Worked collaboratively with team members to maintain a clean, well-organised shop floor.
- Improved customer satisfaction by providing courteous and efficient service.
Front of house team member
The Lamb Inn
Wantage, Oxfordshire
06.2021 - 09.2022
- Assisted guests with queries or requests for optimal guest experience.
- Balanced the needs of multiple tables whilst maintaining top-quality customer service.
- Recommended menu items to guests, enhancing their dining experience.
- Upheld rigorous hygiene standards in all front-of-house areas.
- Managed cash transactions accurately, ensuring accurate financial records.
- Maintained high standards of customer service during peak times.
- Greeted guests warmly upon arrival, creating a welcoming atmosphere.
- Checked guest satisfaction regularly, addressing any issues promptly.
Education
GCSEs - English Language
King Alfred's Academy
Wantage, Oxfordshire 09.2016 - 06.2021
GCSEs - English Literature
King Alfred's Academy
Wantage, Oxfordshire 09.2016 - 06.2021
GCSEs - Mathematics
King Alfred's Academy
Wantage, Oxfordshire 09.2016 - 06.2021
GCSEs - Combined Science
King Alfred's Academy
Wantage, Oxfordshire 09.2016 - 06.2021
GCSEs - Health and Social Care
King Alfred's Academy
Wantage, Oxfordshire 09.2018 - 06.2021
AAQ - Health and Social Care Level 3
King Alfred's Academy Sixth Form
Wantage, Oxfordshire 03.2022 - 06.2023
Skills
- Patience and tolerance
- Complaint handling competence
- Professionalism and etiquette
- Effective co-ordination
- Payments processing accuracy
- Health and Safety Compliance
- Cash handling
- Payment Processing
- Booking management
- Empathy and compassion
- Flexibility
- Telephone etiquette
- Complaint handling
- Fire Safety
- Excellent communication
- Customer experience
- Active listening
- Customer Service
Affiliations
- Reading
- Being sociable with friends
- Film Fanatic
- Spending time with family
- Spending time with animals
- Dog walking
Timeline
Front of house team member
The Boars Head
01.2025 - Current
Front of house team member
Greene King
03.2024 - 01.2025
Health care assistant
Oakland Care
10.2023 - 12.2023
Shop worker
Sainsbury's
09.2022 - 05.2023
AAQ - Health and Social Care Level 3
King Alfred's Academy Sixth Form
03.2022 - 06.2023
Front of house team member
The Lamb Inn
06.2021 - 09.2022
GCSEs - Health and Social Care
King Alfred's Academy
09.2018 - 06.2021
GCSEs - English Language
King Alfred's Academy
09.2016 - 06.2021
GCSEs - English Literature
King Alfred's Academy
09.2016 - 06.2021
GCSEs - Mathematics
King Alfred's Academy
09.2016 - 06.2021
GCSEs - Combined Science
King Alfred's Academy
09.2016 - 06.2021
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