Ben St John
Southampton,Hampshire
Summary
Dedicated with a strong foundation in fostering positive interactions and effective collaboration. Demonstrates exceptional patience, empathy, and active listening skills, ensuring seamless coordination and a welcoming demeanour in all engagements. Adept at maintaining professionalism and etiquette while excelling in team environments through excellent communication and a positive attitude. Committed to contributing to organisational success by leveraging compassion, tolerance, and a results-driven approach.
Overview
5
5
years of professional experience
1
1
Certification
Work history
Front of house team member
The Coaching Inn Group
Brockenhurst, Hampshire
09.2023 - Current
Hard-working, kind-hearted, patient, open to learn and experience new ideas and jobs
- Handled complaints effectively, resulting in increased customer satisfaction.
- Contributed to team success by maintaining cleanliness and organisation in work areas.
- Enhanced guest experience with a friendly and helpful attitude.
- Collaborated across team to achieve productivity and efficiency.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Communicated effectively with kitchen staff to ensure guests are happy
- Cooperated closely with other team members to meet and exceed guests' expectations.
- Established rapport with regular diners, fostering a loyal client base.
- Greeted guests warmly upon arrival, creating a welcoming atmosphere.
- Effective and good experience on the Bar (able to do multiple jobs)
Front of house team member
Stonehouse
Bartley, Hampshire
03.2022 - 03.2023
Back of house
Balmer Lawn
Brockenhurst, Hampshire
06.2021 - 03.2022
Education
Bachelor of Science - Sport and Exercise Therapy
Solent University
Southampton 09.2024 -
A-Levels - Biology, PE, History
Brockenhurst College
Brockenhurst 09.2021 - 06.2023
GCSEs - English, Maths, Triple science, PE, Geography, History
Hounsdown School
Totton, Hampshire 09.2016 - 07.2021
Skills
- Patience and tolerance
- Effective co-ordination
- Welcoming demeanour
- Professionalism and etiquette
- Active listening
- Empathy and compassion
- Excellent communication
- Positive attitude
- Work well in a team
Affiliations
- Love to watch and play sports such as Football, Formula 1, Darts, Skiing etc
- Gaming/Watching TV (series', movies, youtube etc), Sports Cards collecting
- Spending time with friends and family
Certification
September 2024: Emergency First Aid at Work (Level 3 equivalent)
June 2025: CIMSPA professional qualification certificate, Gym Instructor
July 2025: Certificate of sports massage, from The Society of Sports Therapists
Volunteering
Nov/Dec 2024: Being part of a public sports massage clinic
References
References available upon request.
Languages
English
Fluent
Timeline
Bachelor of Science - Sport and Exercise Therapy
Solent University
09.2024 -
Front of house team member
The Coaching Inn Group
09.2023 - Current
Front of house team member
Stonehouse
03.2022 - 03.2023
A-Levels - Biology, PE, History
Brockenhurst College
09.2021 - 06.2023
Back of house
Balmer Lawn
06.2021 - 03.2022
GCSEs - English, Maths, Triple science, PE, Geography, History
Hounsdown School
09.2016 - 07.2021