Bhumai Malik
Birmingham,West Midlands
Summary
Dedicated hospitality professional with extensive expertise in host and hostess roles, demonstrating exceptional professionalism and etiquette. Skilled in complaint handling, maintaining a welcoming demeanour, and excelling in table service and food serving. Known for being calm under stress, communicative, and articulate, with a strong ability to work within multidisciplinary teams. Committed to enhancing guest experiences through effective verbal communication and feedback reception. Career goals include advancing within the hospitality industry while continually refining skills in customer service excellence.
Overview
1
1
year of professional experience
7
7
years of post-secondary education
Work history
Front of house team member
Soho Cottage
, Birmingham
2024.12 - 2025.03
- Maintained high standards of customer service during peak times.
- Enhanced guest experience with a friendly and helpful attitude.
- Upheld rigorous hygiene standards in all front-of-house areas.
- Delivered consistent professional service whilst handling multiple tasks simultaneously.
- Assisted guests with queries or requests for optimal guest experience.
- Recommended menu items to guests, enhancing their dining experience.
- Cooperated closely with other team members to meet and exceed guests' expectations.
- Facilitated positive dining experiences by providing excellent customer service.
- Handled complaints effectively, resulting in increased customer satisfaction.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
Sports coach for children
Any Girl Netball
West Bromwich, Sandwell
2024.06 - 2024.06
- Worked collaboratively with parents to discuss their child's progress and areas for improvement.
- Monitored safety precautions to avoid any potential injuries during games or practice sessions.
- Provided emotional support to players during tough matches or losses, building resilience and determination.
- Maintained an organised record of player's performances throughout the season for review and analysis purposes.
- Fostered team spirit for improved performance during matches.
Education
GCSEs -
Holly lodge high school
Smethwick, Sandwell 2018.09 - 2023.08
A-Levels -
Holly Lodge High school
Smethwick, Sandwell 2023.09 - 2025.08
Skills
- Professionalism and etiquette
- Complaint handling competence
- Patience and tolerance
- Table cleaning proficiency
- Welcoming demeanour
- Host and Hostess experience
- Calm under stress
- Communicative and articulate
- Feedback reception
- Table service
- Food serving
- Verbal communication
- Multidisciplinary teamwork
- Hospitality expertise
Languages
English
Fluent
Punjabi
Native
Timeline
Front of house team member
Soho Cottage
2024.12 - 2025.03
Sports coach for children
Any Girl Netball
2024.06 - 2024.06
A-Levels -
Holly Lodge High school
2023.09 - 2025.08
GCSEs -
Holly lodge high school
2018.09 - 2023.08