Rita Ikedinachi Nwakanma
Summary
Compassionate and reliable Healthcare Assistant with hands-on experience providing person-centred care, emotional support, and practical assistance to residents. Dedicated to promoting dignity, respect, and independence while ensuring the physical, emotional, and social wellbeing of individuals under my care. I bring a calm, empathetic approach to care delivery, supported by strong communication and teamwork skills. Experienced in using digital care systems, maintaining accurate records, and adhering to infection control and health and safety standards.
Overview
3
3
years of professional experience
1
1
Certification
Work history
Customer Service Advisor
HM Revenue & Customs (HMRC)
Birmingham
2025.01 - 2026.02
- Assist customers by efficiently managing inbound and outbound calls with empathy and professionalism.
- Handle sensitive information and financial data in compliance with confidentiality and data protection standards.
- Utilise Microsoft Word for sending official correspondence and Excel (SEES system) for managing and tracking customer information from IDMS.
- Investigate and resolve customer payment queries through precise data tracing and collaboration with finance teams.
- Display patience and active listening when addressing concerns, ensuring clear communication and timely resolutions.
- Employ problem-solving skills to manage complex situations effectively, supporting customers with clarity and understanding.
Healthcare Assistant
Brookes Healthcare Recruitment
Birmingham
2023.12 - 2025.01
- Delivered person-centred care and support to residents, promoting independence, dignity, and respect in all interactions.
- Assisted residents with personal care routines, including bathing, dressing, mobility, and continence care.
- Provided emotional reassurance and companionship, fostering trusting relationships through empathy.
- Encouraged residents to participate in daily and recreational activities, enhancing wellbeing.
- Monitored and documented residents' health, escalating concerns to nursing staff promptly.
- Used Nourish DSCR to record care notes and observations accurately.
- Maintained safe environments and adhered to infection control policies.
- Managed personal hygiene of bed-bound patients, maintained dignity and respect at all times.
- Coordinated activities that encourage social interaction amongst residents within the care home setting to foster a sense of community spirit among them .
Student Support & Supervisor
Featherstone Primary School, UK
2023.01 - 2024.01
- Monitored and recorded participation during lunch and play periods, using a structured logging template to identify engagement trends and inform tailored activity planning, which boosted student involvement by 20%.
- Collected detailed dietary and allergy data for each student, cross-referencing meal service records with medical profiles to implement targeted safeguards and eliminate allergy-related incidents over the term.
- Conducted hygiene audits of dining and play areas, compiling compliance reports and recommending cleaning schedule adjustments that maintained 100% adherence to school and public health standards.
Education
MSc - Psychology
Aston University
UKBSc - Economics
Madonna University
GCSEs (or Equivalent) - English (Grade B) and Maths (Grade C)
Skills
- Person-Centred Care & Empowerment
- Safeguarding, Dignity & Respect in Care
- Emotional Support & Companionship
- Personal Care (Bathing, Dressing, Mobility, Continence Care)
- Health Monitoring & Documentation (Nourish DSCR)
- Team Collaboration & Communication
- Time Management & Organisational Skills
- Confidentiality & Professional Conduct
Certification
- Certificate in Care Certificate induction 2025
- Social Care TV Online Training
Accomplishments
- Recognised for empathy, reliability, and professionalism in providing patient-centred care.
- Improved resident engagement by encouraging participation in social and wellbeing activities.
- Achieved 98% accuracy in data handling and record validation at HMRC.
- Maintained compliance with infection control and safety standards within care environments.
Personal Attributes
- Empathetic and respectful, always promoting dignity and independence.
- Calm and patient, able to handle challenging or emotional situations with professionalism.
- Dependable team player with excellent communication and listening skills.
- Organised and detail-oriented, maintaining accurate and timely care records.
- Committed to professional development and continuous learning within healthcare.
References
References available upon request.
Timeline
Customer Service Advisor
HM Revenue & Customs (HMRC)
2025.01 - 2026.02
Healthcare Assistant
Brookes Healthcare Recruitment
2023.12 - 2025.01
Student Support & Supervisor
Featherstone Primary School, UK
2023.01 - 2024.01
GCSEs (or Equivalent) - English (Grade B) and Maths (Grade C)
MSc - Psychology
Aston University
BSc - Economics
Madonna University