Nikita Carter-John
Hoddesdon,Hertfordshire
Summary
Customer service professional with experience in returns and refund handling. Demonstrates strong communication skills and effectively manages multiple tasks. Committed to providing person-centred service and creating positive customer experiences. Proficient in Office 365 and quick at adapting to new systems.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work history
Customer service advisor
Reynolds
Waltham Cross, Hertfordshire
2025.10 - Current
- Assisted customers in selecting products to increase sales.
- Responded to queries and concerns swiftly to enhance customer satisfaction.
- Handled over 70 calls each day to ensure effective service.
- Resolved customer complaints to uphold company reputation.
- Collaborated with colleagues to address complex issues efficiently.
- Kept up-to-date with policies to provide accurate information.
- Evaluated client needs and offered tailored advice to improve interactions.
- Adhered to policies to maintain compliance.
- Coordinated with various departments to efficiently resolve customer inquiries.
Care assistant
Phillipp & Jenny
Nottingham
2022.04 - 2023.11
- Maintained order and cleanliness in home environments to ensure safety.
- Provided emotional support to patients to enhance mental wellbeing.
- Assisted patients with daily tasks to foster independence.
- Supported personal care routines to promote hygiene for patients.
- Accompanied clients to appointments as necessary.
- Managed logistics for personal errands and arranged reliable transportation for various social gatherings.
Waitress
The Cod's Scallops
Nottingham
2022.02 - 2022.04
- Maintained clean and organised dining area for customer comfort.
- Assisted with timely delivery of orders through effective multitasking.
- Supported inventory management to aid in streamlined restaurant operations.
- Helped accommodate special event needs by providing customised services for parties.
- Collaborated with kitchen staff to ensure accurate order fulfilment.
- Facilitated workflow optimisation during busy periods through coordination with kitchen staff.
- Handled cash transactions accurately to ensure balanced till at end of shift.
Kitchen Porter
Connect Catering
Hoddesdon, Hertfordshire
2021.06 - 2021.09
- Executed deep cleaning tasks as directed by supervising chef or manager.
- Supported efforts to maintain pest-free cooking areas through regular cleaning duties.
- Ensured cleanliness by washing kitchen equipment and utensils.
- Assisted chefs in food preparation for efficient meal service.
FOH team member
Haileybury College Hertford Heath
Hertford Heath, Hertfordshire
2019.08 - 2021.12
- Ensured compliance with health and safety regulations across premises at all times.
- Conducted end-of-day clean-up tasks to prepare for next business day.
- Identified and documented potential allergens in menu items to inform students and prevent allergic reactions.
- Engaged with students through active listening and supportive interactions to create a welcoming atmosphere.
- Maintained professionalism during busy periods to ensure customer satisfaction.
- Accommodated special requests from guests to meet individual needs.
- Set up dining area prior to opening for optimal readiness.
- Utilised appropriate sanitising and cleaning products to uphold hygiene standards in kitchen and food preparation areas.
Fast food worker
George's Fish and Chips
Hoddesdon, Hertfordshire
2018.01 - 2019.01
- Supported food quality improvements by following company policies.
- Ensured strict compliance with hygiene standards to promote a safe working environment.
- Assisted in preparing food orders accurately to enhance customer satisfaction.
- Demonstrated proper food handling and safety standards.
- Prepared and packaged orders with precise presentation skills.
- Packaged take-away orders carefully to prevent spillage or damage during transport.
- Managed cash register, maintained accuracy in all transactions.
Education
Bachelor of Arts - Animation
Nottingham Trent University
Nottingham 2020.09 - 2024.06
Skills
- Person-centred communication and active listening
- Problem-solving skills
- Empathy and support
- Organisational planning and attention to detail
- Telephone etiquette
- Multitasking efficiency
- Team collaboration
- Office 365 proficiency
Timeline
Customer service advisor
Reynolds
2025.10 - Current
Care assistant
Phillipp & Jenny
2022.04 - 2023.11
Waitress
The Cod's Scallops
2022.02 - 2022.04
Kitchen Porter
Connect Catering
2021.06 - 2021.09
Bachelor of Arts - Animation
Nottingham Trent University
2020.09 - 2024.06
FOH team member
Haileybury College Hertford Heath
2019.08 - 2021.12
Fast food worker
George's Fish and Chips
2018.01 - 2019.01