Patricia Masiya
Chelmsford
Summary
Compassionate and experienced care professional with a strong background in adult social care. Progressed from Care Assistant to Senior Carer and Care Home Assistant Practitioner, demonstrating leadership, clinical awareness, and a commitment to delivering high-quality person-centred care. Holds a Level 5 Diploma in Leadership and Management for Adult Care, with experience supporting care teams and ensuring safe, effective service delivery. Also experienced as a Customer Care Advisor, bringing excellent communication, problem-solving, and customer service skills. Dedicated to promoting dignity, independence, and wellbeing while maintaining high standards of care
Overview
16
16
years of professional experience
4079
4079
years of post-secondary education
Work history
Carer, Senior Carer, Customer Care Advisor
Glenavon Care Ltd
Chelmsford, Essex
2025.05 - Current
- Assisted customers by providing professional and empathetic service.
- Responded to enquiries, concerns, and complaints in a calm manner.
- Demonstrated effective communication and problem-solving abilities.
- Kept accurate records to support customer satisfaction.
- Provided personal care and support in line with care plans.
- Established positive relationships with service users and families.
- Maintained a safe environment for individuals receiving care.
- Supported care staff to ensure effective delivery of care.
- Conducted risk assessments as necessary.
- Coordinated appointments with healthcare professionals for check-ups and treatments.
- Helped individuals with daily activities including bathing, dressing, eating, and mobility.
Carer, Chaps(Agency)
Sanitas Medical Recruitment
Romford, London
2024.11 - 2025.10
Carer, Care Home Assistant Practitioner (Chaps)
Elmcroft Care Home(Abbey Healthcare)
Maldon, Essex
2023.10 - 2025.04
- Supported residents with daily living activities including personal care, mobility, nutrition, and emotional support.
- Assisted with clinical tasks under guidance, ensuring the safety and comfort of residents.
- Observed and recorded residents' health conditions and reported changes appropriately.
- Worked collaboratively with healthcare professionals and care teams to ensure high-quality care delivery.
- Ensured care was delivered in a respectful and person-centred manner.
- Care planning, Handovers,
- Worked collaboratively with other carers to provide comprehensive service.
- Maintained patient records, guaranteeing accurate tracking of medical history and treatment plans.
- Coordinated appointments with healthcare professionals for routine check-ups and treatments.
Support worker(Agency)
Advantage Health Care
Colchester, Essex
2023.09 - 2024.09
Assessed and addressed diverse care requirements, implementing tailored strategies and interventions for individuals with complex needs.
- Administered medication in accordance with organisational policies and procedures.
- Provided specialist care including suctioning, PEG feeding, and stoma care
Live-In / Domiciliary Health Care Assistant
Helping Hands Home Care
London
2022.07 - 2023.10
Health Care Assistant
Living Hope Health Care Department
2021.01 - 2022.01
Health Care Assistant
Shawn Strydom
Fish Hoek
2019.01 - 2022.01
Health Care Assistant
Lisbey Smith
Fish Hoek
2010.03 - 2019.05
Education
ICDL Computer Profile - Presentation, Online Essentials, Digital Marketing, Word Processing, Computer Essentials, Spreadsheets
Masicorp Training Centre
Cape Town, South-Africa 2021.05 -
Community Health Based Care - First Aid
Zimbabwe Red Cross Society
Harare 2018.07 -
Advanced and Ordinary Level Certificate -
Harare High School
Harare/ Zimbabwe 2000.01 - 2025.12
NVQ Level 5 - Diploma in Leadership and Management In Adult Care
Learn Direct
United KingdomNVQ Level 3 - Access to Higher Education Diploma in Nursing and Midwifery
Distance Learning Centre
United Kingdom 2022.02 - 2024.03
Adv Au-Pair, Adult Care - Adult Care, Night Nursing, Early Childhood Development
Chilton Training And Placement Institution
Maitland, Cape Town, South-Africa 2022.02 - 2022.02
Care Home Assistant Practitioner -
CBAT
United KingdomSkills
- Person-Centred Care: Experienced in delivering high-quality care tailored to individual needs, promoting dignity, independence, and wellbeing
- Leadership and Team Supervision: Skilled in supervising and supporting care staff, delegating tasks, and ensuring high standards of care delivery
- Clinical Care Skills: Trained and experienced in clinical procedures including suctioning, PEG feeding, and stoma care
- Medication Administration: Competent in administering medication safely and accurately in line with organisational policies
- Safeguarding and Risk Management: Strong knowledge of safeguarding procedures and risk assessment to ensure the safety and protection of service users
- Care Planning and Documentation: Experienced in implementing and updating person-centred care plans and maintaining accurate care records
- Communication Skills: Effective communication with service users, families, colleagues, and multidisciplinary teams
- Monitoring Health Conditions: Ability to observe, monitor, and report changes in service users' health and wellbeing
- Teamwork and Staff Support: Skilled in mentoring colleagues and promoting a positive and supportive working environment
- Customer Service: Strong interpersonal and customer care skills developed through previous customer service roles
Timeline
Carer, Senior Carer, Customer Care Advisor
Glenavon Care Ltd
2025.05 - Current
Carer, Chaps(Agency)
Sanitas Medical Recruitment
2024.11 - 2025.10
Carer, Care Home Assistant Practitioner (Chaps)
Elmcroft Care Home(Abbey Healthcare)
2023.10 - 2025.04
Support worker(Agency)
Advantage Health Care
2023.09 - 2024.09
Live-In / Domiciliary Health Care Assistant
Helping Hands Home Care
2022.07 - 2023.10
NVQ Level 3 - Access to Higher Education Diploma in Nursing and Midwifery
Distance Learning Centre
2022.02 - 2024.03
Adv Au-Pair, Adult Care - Adult Care, Night Nursing, Early Childhood Development
Chilton Training And Placement Institution
2022.02 - 2022.02
ICDL Computer Profile - Presentation, Online Essentials, Digital Marketing, Word Processing, Computer Essentials, Spreadsheets
Masicorp Training Centre
2021.05 -
Health Care Assistant
Living Hope Health Care Department
2021.01 - 2022.01
Health Care Assistant
Shawn Strydom
2019.01 - 2022.01
Community Health Based Care - First Aid
Zimbabwe Red Cross Society
2018.07 -
Health Care Assistant
Lisbey Smith
2010.03 - 2019.05
Advanced and Ordinary Level Certificate -
Harare High School
2000.01 - 2025.12
NVQ Level 5 - Diploma in Leadership and Management In Adult Care
Learn Direct
Care Home Assistant Practitioner -
CBAT