Rio Cramond
Carnoustie,Scotland
Summary
Experienced professional with a strong background in customer service and crew leadership. Demonstrates expertise in equipment handling, cash handling, and data entry. Proven ability to manage shifts, train staff, and ensure hygiene control. Adept at POS training and suggestive selling to enhance customer satisfaction. Committed to quality, service, cleanliness, and value coaching for staff development.
Experienced Crew Trainer focused on maximising team success by providing new members with optimal training and support. Possessing current Food Hygiene certificate and extensive knowledge of food safety, cleaning and sanitising procedures.
Overview
2
2
years of professional experience
Work history
Crew trainer
McDonald's
Arbroath, Angus
03.2024 - Current
- Delivered comprehensive training for improved customer service skills.
- Reinforced learning outcomes with consistent follow-up checks on individual progress.
- Created a positive working environment by promoting teamwork and cooperation.
- Assigned tasks and responsibilities to crew members based on individual ability and experience
- Role modelled ideal behaviour and standards across multiple stations.
Crew member
McDonald's
Arbroath, Angus
04.2023 - Current
- Handled high-pressure situations calmly providing solutions promptly.
- Delivered consistent high-quality service contributing to the positive reputation of our establishment.
- Adhered to strict hygiene practices while handling food ensuring safety at all times.
- Provided personalised customer service fostering loyalty amongst clients.
- Upheld health and safety guidelines whilst preparing food items preventing cross-contamination risks.
- Resolved customer complaints quickly, restoring trust in our service quality.
Education
SVQ Level 3 - Hospitality Supervision and Leadership
MGT Training
Arbroath, Angus 06.2025 -
SVQ Level 2 - Hospitality Services
MGT Training
Arbroath, Angus 03.2024 - 06.2024
Skills
- Equipment handling
- Patience and endurance
- Cash handling
- Customer Service
- Data Entry
- Staff education and training
- Hygiene control
- POS training
- Staff development
- Quality, Service, Cleanliness and Value coaching
- Shift management
- Suggestive selling
- Crew leadership
Timeline
SVQ Level 3 - Hospitality Supervision and Leadership
MGT Training
06.2025 -
Crew trainer
McDonald's
03.2024 - Current
SVQ Level 2 - Hospitality Services
MGT Training
03.2024 - 06.2024
Crew member
McDonald's
04.2023 - Current
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