Rihanna Hearn

• Completed end-of-day cleaning duties, leaving bar ready for next day.
• Communicated with kitchen staff for seamless service and ensure all food orders are processed correctly.
• Served high volumes of guests in fast-paced service environments with exceptional customer care on Lloyd’s nights (club nights till 3am)
• Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
• Refused drinks service to guests without appropriate proof of age.

• Met speical dietary requirements by ensuring food was correct and being sent out first to avoid any issues.
• Improved customer satisfaction by providing efficient and friendly service.
• Maintained clean and organised dining area for customer comfort, cleaning and clearing every table straight away.
• Utilised professional communication skills and previous knowledge to resolve customer complaints and come to the civil solution.

Worked with teen girls to find their perfect prom dress, allowing them to try on multiple dresses and make them feel comfortable.

I used my knowledge of the dresses to find what was suitable for each girl yet still working towards their ideal dress.

Stock checks were done every day to see which dresses were still available, which were damaged and putting through orders, having to ensure they are entirely correct before sending it through.

I helped to clear the floor between appointments to make sure it was presentable for the next set of girls, arranging stock and the shop floor to try new promotion ideas.