- I like to keep myself active at the gym I competed in the Great North Run September 2026 and thoroughly enjoyed it as it give me the drive I needed
- Love to hang out with friends and family either for a coffee or a walk
Megan Byrne
Spennymoor,County Durham
Summary
Delivers welcoming bar service that builds repeat custom and a positive atmosphere. Manages orders, drink preparation and payment processing with accuracy while handling enquiries and complaints professionally. Maintains stocked, clean and organised bar areas that support fast, consistent service. Applies Challenge 25 checks, licensing rules and health and safety standards to protect customers and uphold venue standards. Friendly and approachable with strong communication skills. Capable of handling busy environments with calm efficiency and positive attitude. Quick to learn and adapt, ensuring seamless service and customer satisfaction. Driven by commitment to teamwork and genuine interest in connecting with people.
Overview
10
10
years of professional experience
Work History
Bar Staff Member
The Brewers Arms
Spennymoor, Durham
08.2019 - 10.2026
- Kept bar stocked and organised for easy access and quick service to customers.
- Cleaned bar of discarded items and wiped up spills without delay to maintain professional appearance.
- Took customer orders and prepared drinks following best practices for each type.
- Worked well within cohesive team to create friendly atmosphere customers enjoyed.
- Adapted to busy periods by efficiently managing multiple customer orders simultaneously.
- Processed payments efficiently, using cash registers and card payment systems accurately.
- Washed and put away glassware after customer use, maintaining ready stock for customer service.
- Maintained cleanliness and hygiene in bar area, adhering to health and safety regulations.
- Conducted ID checks in line with Challenge 25 rules and regulations.
- Mixed drinks and served wine, beer and non-alcoholic beverages for multiple guests simultaneously.
- Greeted new customers, answered initial questions and took drink orders.
- Demonstrated friendly and approachable bar service, proactively anticipating customers' needs to provide personalised experience.
- Optimised customer experience, serving each guest with sincere, positive and enthusiastic attitude.
- Restocked snacks and food items at bar for customer service.
- Processed cash, credit card and voucher payments to fast track process.
- Managed bar inventory, restocking spirits, beers, and wines to maintain optimal levels.
- Facilitated smooth operations by keeping bar area well-stocked throughout each shift.
- Upheld high standard of cleanliness in all work areas to comply with health and safety regulations.
- Maintained calm and professional demeanour while dealing with complaints for exemplary customer service.
- Ensured compliance with licensing laws, age restrictions, and company policies at all times.
- Maintained professional appearance to align with brand image.
- Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
- Created a welcoming atmosphere, engaging with patrons to foster a positive environment.
- Verified customer age using official government identifications prior to serving alcohol.
- Handled customer enquiries and complaints with professionalism, offering satisfactory resolutions.
- Received orders from wait staff and delivered beverages to guests.
- Assisted in training new staff members, sharing knowledge on bar operations and customer service.
- Developed a loyal customer base through exceptional service and personal interaction.
- Resolved customer complaints promptly, escalating larger operational concerns to management.
- Processed cash, credit card and voucher payments using POS terminals.
- Remained flexible with scheduling to facilitate coverage during high-traffic service hours.
- Advised customers on available beverages and optimum choices for individual tastes.
- Monitored customer drink levels and intervened to prevent excessive drinking and intoxicated driving.
- Memorised multiple customer orders at once, using [software] to process.
- Participated in staff meetings, providing feedback and suggestions for operational improvements.
- Prepared garnishes before service to decorate and create picturesque cocktails.
Sales Assistant
The Original Factory Shop
Spennymoor, Durham
08.2016 - 06.2021
- Assisted customers in selecting products, offering detailed advice to meet their needs.
- Kept shelves neat, clean and organised through visual merchandising.
- Handled customer enquiries, providing prompt responses to questions about products and services.
- Delivered exceptional customer service, resolving issues to ensure customer loyalty and repeat business.
- Maintained a tidy and safe shopping environment, following health and safety guidelines.
- Handled customer returns, refunds and exchanges at customer service desk.
- Managed stock levels on the shop floor, promptly restocking items to maintain store presentation.
- Processed cash and card payments during busy shopping periods to minimise customer waiting times.
- Handled returns and exchanges with a focus on customer satisfaction and policy adherence.
Education
NVQ Level 2 - childcare
Bishop Auckland College
Bishop Auckland, DURSkills
- Customer service
- Cash handling
- Team coordination
- Health compliance
- Drink preparation
- ID verification
- Beverage service
- Positive attitude
- Punctual attendance
- Organised workflow
- Organised and reliable
- Communication
- Drink pouring
- Patience with customers
- Till and cash handling
- Professional attitude
- Friendly demeanour
- Patience and tolerance
- Team collaboration
- Bar cleaning and maintenance
- Strong communication
- Efficient multitasking
- Flexible working hours
- Outstanding customer service
- Health and Safety regulations
- Cash and credit transactions
- Glass collection
- Cash handling accuracy
- Spirits, beer and wine knowledge
- Non-Alcoholic beverage preparation
- Glassware management
- Memory retention
- Bar management
- UK licensing laws
- Knowledge of licensing laws
- Alcohol law compliance
- Preparing garnishes
Interests
Timeline
Bar Staff Member
The Brewers Arms
08.2019 - 10.2026
Sales Assistant
The Original Factory Shop
08.2016 - 06.2021
NVQ Level 2 - childcare
Bishop Auckland College