Lisa Newton-Adair

• Greet customers warmly and take drinks orders quickly and accurately.
  Listen attentively, stay alert for issues, and escalate when needed.
  Stock and organise bar items for fast, consistent customer service.
  Clear discarded items and wipe spills promptly to maintain presentation.
  Process cash and card payments accurately using the checkout system.
  Manage busy periods by handling multiple orders at once efficiently.
  Maintain cleanliness and hygiene in the bar area under health regulations.

• I work for CAMHS (Children's Mental Health Service). I provide support to our Duty Team, answering queries and concerns from service users and professionals via telephone and email communication. I help manage and input urgent duty information onto an Excel spreadsheet, and direct calls to other internal services. All confidential information received via email is input onto our in-house RIO database and shared with the appropriate team, clinician, and other professionals. I book meetings on behalf of our clinicians using Teams invites to see their families, and support in reception sporadically to welcome families, support them with any queries they may have, and assist with the ordering and receiving of medication scripts, including uploading and scanning documents.
• Organised and archived company documents, both physical and digital, ensuring confidentiality and data protection compliance.

• Welcome and greet professionals and service users for appointments and meetings.

Direct calls to internal and external staff with confidentiality maintained at all times.
Plan and book clinic rooms for staff using Outlook email system.
Record and maintain electronic information for GP surgeries, professionals, and families in CareNotes.

Distribute incoming and outgoing post across the trust daily.
Edit letters for families and professionals when clinicians request proofreading.
Proofread letters requested by clinicians to support clear communication.

Prioritise high-risk patients with Excel for the clinical team daily.
Create assessment intervention records in line with clinical documentation standards.
Update assessment records accurately to keep patient plans current.

• Front desk support for all internal and external professionals throughout the Trust, and adult inpatients at The Warneford Hospital. Filing and distributing patient medications. The distribution and franking of all internal and external post is being collected. Assisting with and recording the weekly fire alarm testing. The recording and maintenance of blood samples being picked up for the inpatients.
• Transferring calls to departments and wards within the hospital. Supporting in managing our on-call consultants' rota when swaps and cover are needed for annual leave, sick leave, and other absences.