Ridhwan Miah
Milton Keynes,Buckinghamshire
Summary
A motivated, reliable and organised individual with over four years' experience in customer-facing and team-based roles. Skilled in delivering excellent customer service, communicating effectively with a wide range of people and working efficiently in busy environments.
Alongside my hospitality experience, I have completed voluntary labouring work, developing strong organisational skills, attention to detail and the ability to work safely as part of a team. I am now seeking an office-based position where I can apply my communication, administration and problem-solving skills whilst continuing to learn and develop professionally.
Overview
8
8
years of post-secondary education
7
7
years of professional experience
Work history
Crew member
McDonald's
Milton Keynes, Buckinghamshire
2023.10 - Current
- Deliver excellent customer service in a fast-paced environment, ensuring every customer receives prompt and friendly service.
- Process customer orders accurately whilst maintaining high levels of efficiency during busy periods.
- Handle customer enquiries and resolve issues professionally and calmly.
- Support colleagues across different areas of the restaurant to ensure smooth day-to-day operations.
- Train new team members on company procedures, customer service standards and daily responsibilities.
- Follow strict food hygiene, health and safety procedures at all times.
- Maintain high standards of cleanliness throughout the restaurant.
- Consistently meet company performance expectations through reliability, teamwork and attention to detail.
Labourer
RENOMK
Milton Keynes
2024.05 - 2025.08
- Followed health and safety procedures at all times.
- Cleaned and maintained tools and work areas to ensure a safe working environment.
- Supported site organisation by keeping work areas tidy and free from hazards.
- Organised and prepared tools and equipment for effective use throughout the workday.
- Delivered tools and materials to colleagues, supporting continuous workflow.
- Assisted tradespeople with daily site tasks, contributing to smooth operations.
- Demonstrated reliability, teamwork and a strong willingness to learn new practical skills.
Front of house assistant
Dipalee Lounge
Buckingham , Buckinghamshire
2020.01 - 2023.08
- Delivered professional and friendly customer service in a busy restaurant environment.
- Provided updates on waiting times, resolved queries efficiently, and ensured positive customer experiences in person and over the phone.
- Handled telephone enquiries, managed bookings and reservations, and provided accurate information to customers, showcasing strong telephone etiquette and communication skills.
- Ensured all customer orders were taken correctly to avoid errors. accurately and ensured requests were communicated clearly to the kitchen team.
- Recommended menu items tailored to customer preferences and dietary requirements, enhancing overall dining satisfaction.
- Worked collaboratively with colleagues to deliver efficient service in a fast-paced environment.
- Handled customer concerns calmly and professionally, using effective communication and problem-solving skills.
- Prepared dining areas to a high standard before service and maintained a clean, welcoming environment.
- Ensured compliance with food safety standards to maintain hygiene. and hygiene regulations.
Education
A-Levels - Finance
Lord Grey Academy
Milton Keynes 2023.09 - 2025.06
A-Levels - Applied science
Lord Grey Academy
Milton Keynes 2023.09 - 2025.06
GCSEs - English Literature – Grade 5 English Language – Grade 4 Mathematics – Grade 4 Geography – Grade 4
Lord grey Academy
Milton Keynes 2018.09 - 2023.06
GCSEs - Spanish – Grade 4 Combined Science – 4-4 Business – Grade 3
Lord grey Academy
Milton KeynesSkills
- Crew scheduling expertise
- Data entry
- Record keeping
- Attention to detail
- Organisation and planning
- Time management
- Fast-Paced work adaptability
- Working under pressure
- Teamwork
- Communication
- Problem solving
- Adaptability
- Fast learner
- Customer service
Timeline
Labourer
RENOMK
2024.05 - 2025.08
Crew member
McDonald's
2023.10 - Current
A-Levels - Finance
Lord Grey Academy
2023.09 - 2025.06
A-Levels - Applied science
Lord Grey Academy
2023.09 - 2025.06
Front of house assistant
Dipalee Lounge
2020.01 - 2023.08
GCSEs - English Literature – Grade 5 English Language – Grade 4 Mathematics – Grade 4 Geography – Grade 4
Lord grey Academy
2018.09 - 2023.06
GCSEs - Spanish – Grade 4 Combined Science – 4-4 Business – Grade 3
Lord grey Academy