Summary
Overview
Work history
Education
Skills
Accomplishments
Timeline
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Alfie Green

Bolton

Summary

I am a highly motivated and resilient individual with a strong background in customer service and a proven ability to communicate effectively in diverse environments. My experience has taught me the importance of clear, respectful, and professional communication, whether working with customers, colleagues, or independently. I take pride in my ability to remain calm under pressure and adapt quickly to new challenges.

Overview

3
3
years of professional experience
6
6
years of post-secondary education

Work history

Crew member

McDonald's
Bolton
11.2024 - Current
  • Delivered exceptional customer service by professionally addressing guest complaints.
  • Created friendly environment by interacting with as many as 300 customers daily.
    Enhanced customer experience through proactive engagement during order processing.
  • Managed queues effectively to ensure smooth customer flow during peak times.
  • Operated cash registers, ensuring accurate and efficient transaction processing.
  • Prepared food items in strict adherence to safety and hygiene standards.
  • Maintained cleanliness of work areas and equipment according to health regulations.
  • Collaborated with team members to enhance operational efficiency and ensure seamless service experience.
  • Supported training of new team members on best practices for customer engagement.

Industrial Shutter Installer

Radcliffe Garage Doors
Bury, Borough of Bury
05.2022 - 11.2024
  • Acquired valuable insights into customer service through family work experience role.
  • Assisted with urgent appointments by being readily available at short notice.
  • Fitted electronically powered shutter doors to domestic residences, ensuring precise installation.
  • Wired circuits for efficient operation of doors.
  • Utilised power tools, including drills and angle grinders, for accurate cutting and fitting.
  • Managed installations at heights, prioritising safety through proper ladder use.
  • Adjusted doors to achieve optimal opening and closing levels.
  • Engaged with over 50 customers to assess needs and deliver customised solutions.
  • Educated customers on product features to enhance user experience.

Education

GCSEs - GCSEs

The Derby High School
Bury, Borough of Bury
09.2019 - 08.2024

NVQ Level 2 - Electrical Installation

Bury College
Bury
09.2024 - 06.2025

Skills

Skills Gained from Work and Study include:

  • Delivered high quality customer service in a fast-paced environment
  • Demonstrated strong communication skills when taking orders, handling queries, and resolving customer concerns
  • Maintained composure under pressure, especially during peak hours and high-demand periods
  • Developed excellent time management and multitasking abilities, balancing front-of-house duties with back-of-house responsibilities, whilst maintaining reliability and consistency at all times
  • Developed strong problem-solving skills through both practical and theoretical exercises, as well as resolving conflicts and finding common ground during group tasks
  • Gained foundational knowledge in physics and electrical principles applicable across multiple industries
  • Developed strong interpersonal skills through regular group work and peer collaboration
  • Learned to work effectively in diverse teams, respecting different viewpoints and backgrounds
  • Crew scheduling expertise
  • Fast-Paced work adaptability

Accomplishments

McDonalds August 2025 - Awarded Employee of the Month in recognition of my hard work, reliability, and dedication to the role.

Timeline

Crew member

McDonald's
11.2024 - Current

NVQ Level 2 - Electrical Installation

Bury College
09.2024 - 06.2025

Industrial Shutter Installer

Radcliffe Garage Doors
05.2022 - 11.2024

GCSEs - GCSEs

The Derby High School
09.2019 - 08.2024

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Alfie Green