Summary
Overview
Work history
Education
Skills
Languages
Affiliations
Timeline
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Richard Martinez Duenas

Summary

I am a highly motivated and enthusiastic individual with a bubbly personality and a genuine passion for customer service. A true people’s person, I thrive in fast-paced environments where I can engage with others and make a positive impact. With strong leadership skills and excellent time management, I consistently go above and beyond expectations, striving not only for my own success but also to uplift and support those around me. I am dedicated to continuous personal and professional development, always seeking new opportunities to grow and achieve.

Overview

8
8
years of professional experience

Work history

Deputy Manager

Simmons Bar Holborn
London, Greater London
11.2022 - Current
  • Conducted performance evaluations, enhancing individual employee development.
  • Addressed customer issues with compassion and professionalism, ensuring swift, successful resolution.
  • Managed staffing schedules for high numbers of employees, delivering operational efficiency whilst remaining within budget.
  • Investigated misconducted affecting customers and correctly filing incident reports.
  • Highly improved team morale by using strategies such as, incentives, weekly one to one and pathways for career progression.
  • Ensured compliance with all health and safety regulations by regular inspections and maintenance checks.
  • Managed stock levels efficiently, preventing shortage during peak hours.
  • Welcomed guests with friendly conversation and fun atmosphere.
  • Delivered exceptional customer service by proactively listening to concerns and answering questions.

Bartender and Barista

Bills London Bridge Restaurant
London, Greater London
07.2023 - 12.2025
  • Set up bar area daily with clean bar equipment, supplies and beverage stock for typical bar demands.
  • Followed food safety and hygiene requirements to protect guests.
  • Work well under pressure using round building method on multiple orders to maximise efficiency.

Driver's mate and Warehouse

Venus Wine and Spirit Merchants PLC
London, London Borough of Haringey
04.2021 - 04.2023
  • Picked, packed and dispatched high-volume orders, consistently exceeding warehouse performance targets.
  • Demonstrated excellent knowledge of local areas and routes contributed towards timely deliveries.
  • Carried heavy items to customers' desired location using best moving and handling practices.

Driver's mate

Yahire
London, Greater London
05.2018 - 10.2021
  • Safely loaded and unloaded event furniture with zero damage.
  • Reported errors found in invoices for logistic team as well as documented faulty furniture that did not meet company standards
  • Followed safety standards for carrying, moving and storing furniture

Education

A-Levels - Sport Science

Stoke Newington School & Sixth Form
London
09/2017 - 07/2019

Skills

  • Time and task organisation
  • Strong delegating abilities
  • Initiative taking
  • Team Leadership
  • Strategic planning
  • Always ready to learn new things
  • Inventory control
  • Customer relationship building
  • Multitasking
  • Knowledge of drink recipes
  • Positive attitude
  • Cocktail preparation
  • Venue management
  • Understanding of licensing laws

Languages

Spanish
Fluent
English
Fluent

Affiliations

  • Working out in the gym
  • Play multiple sports on free time
  • Social gathering with friends and colleagues
  • explore different bars and restaurants

Timeline

Bartender and Barista

Bills London Bridge Restaurant
07.2023 - 12.2025

Deputy Manager

Simmons Bar Holborn
11.2022 - Current

Driver's mate and Warehouse

Venus Wine and Spirit Merchants PLC
04.2021 - 04.2023

Driver's mate

Yahire
05.2018 - 10.2021

A-Levels - Sport Science

Stoke Newington School & Sixth Form
09/2017 - 07/2019

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Richard Martinez Duenas