Richard Croot
Rushden,Northamptonshire
Summary
I have been employed at Royal Mail in various areas of the business since June 1989.
I joined the TA in January 1990, utilizing my time to ensure both endeavors worked well.
I have worked my way up through the ranks to the level of SSgt, through various positions and appointments.
I became Sqms of 201 Sqn seven years ago, and have worked hard at building myself and my team into an effective workforce.
I am organized and dependable candidate successful at managing multiple priorities with a positive attitude. I have a willingness to take on added responsibilities to meet team goals.
Overview
38
38
years of professional experience
12
12
years of post-secondary education
Work history
Postman
Royal Mail Delivery Office
Bedford, Bedfordshire
06.1989 - Current
- Provided faultless levels of customer service, building trusted relations for optimized brand reputation.
- Drove all types delivery vehicles safely and responsibly, representing [Type]the Royal Mail brand with continued professionalism.
- Maintained exceptional service times during peak delivery seasons for consistent levels of customer satisfaction.
- Handled packages with care to maintain product integrity, reporting issues of damage through management.
Shop Assistant
PDM Motor Spares
Kempston, Bedford
04.1988 - 06.1989
- Fostered positive relationships with customers to enhance loyalty and retention.
- Prepared products for sales floor, steaming and presenting items immaculately for appealing displays.
- Covered extra shifts and maintained flexible schedule to achieve store goals.
- Assisted customers with product selection and sales, recommending items to increase transaction value.
- Updated product labeling and pricing to reflect discounts and offers.
- Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
- Operated cash registers with accuracy and processed cash and card transactions.
- Replenished floor stock and processed deliveries promptly, maximizing product availability for customers.
- Documented stock count and operations to track usage and procurement.
- Helped implement new operating procedures for decreasing check-out time.
- Supervised junior staff activities and kept shop operational.
- Harnessed retail knowledge to boost product turnover.
- Built rapport with new and existing customers to boost client retention.
- Designed visually pleasing in-store and window displays to increase footfall.
- Carried out active selling from initial customer greeting.
- Boosted product sales by offering selection guidance to customers.
- Totaled bills using math's skills and maintained accurate till count.
- Accepted card, cash and cheque payments in POS register system.
- Demonstrated product usage and features to customers.
- Explained establishment policies to customers and offered advice on selections.
- Identified discrepancies in stocks through regular inventory management.
- Managed customer lines for minimum wait times and high satisfaction.
Trainee Vehicle Technician
High Street Motors.
Kempston, Bedford
06.1985 - 04.1988
- Upheld stringent health and safety regulations for continued compliance with legislation.
- Carried out full technical and diagnostic tests to assess vehicle issues and provide best-possible resolutions.
- Managed accurate and effective mechanical and electrical repairs and adjustments such as brake repairs and wiring faults.
- Handled heavy equipment and tools, from multi-purpose jacks to mobile column lifts.
- Assisted customers with loading and unloading vehicles from ramps.
- Attended regular safety training meetings, minimizing garage risks for staff and customers.
- Reported to the workshop foreman on the condition and safety of different types of vehicles, offering possible fixes for road-worthy results.
- Repaired brakes and changed fluids to deliver safe vehicles.
- Carried out scheduled and routine maintenance on small and large vehicles.
- Protected against accidents by carefully handling tools and chemicals.
Education
City and Guilds Motor Vehicles Craft Studies. - Vehicle Mechanics.
Bedford College
Bedford 09.1985 - 06.1986
City and Guilds - Part Two Motor Vehicles Craft Studies.
Bedford College
Bedford 09.1985 - 06.1988
City and Guilds - Communication Skills Level 1
Bedford College
Bedford 09.1985 - 06.1986
City and Guilds - Communication Skills Level 2.
Bedford College
Bedford 09.1985 - 06.1987
City and Guilds - Numeracy Level 2.
Bedford College
Bedford 09.1986 - 06.1987
Road Transport Industry Training Board - M V Servicing.
Bedford College
Bedford 09.1985 - 06.1986
CSE - Building Studies
Sharnbrook Upper School
Bedford 09.1982 - 06.1984
CSE - Chemistry
Sharnbrook Upper School
Bedford 09.1982 - 06.1984
CSE - Agricultural Studies.
Sharnbrook Upper School
Bedford 09.1984 - 06.1985
Skills
- Data protection compliance
- Moving and lifting
- Storage optimization
- Customer relations
- Public safety and security
- Vehicle checks
- Delivery driving
- Mail sorting
- Manual dexterity
- Route planning
- Route optimization
Timeline
Postman
Royal Mail Delivery Office
06.1989 - Current
Shop Assistant
PDM Motor Spares
04.1988 - 06.1989
City and Guilds - Numeracy Level 2.
Bedford College
09.1986 - 06.1987
City and Guilds Motor Vehicles Craft Studies. - Vehicle Mechanics.
Bedford College
09.1985 - 06.1986
City and Guilds - Part Two Motor Vehicles Craft Studies.
Bedford College
09.1985 - 06.1988
City and Guilds - Communication Skills Level 1
Bedford College
09.1985 - 06.1986
City and Guilds - Communication Skills Level 2.
Bedford College
09.1985 - 06.1987
Road Transport Industry Training Board - M V Servicing.
Bedford College
09.1985 - 06.1986
Trainee Vehicle Technician
High Street Motors.
06.1985 - 04.1988
CSE - Agricultural Studies.
Sharnbrook Upper School
09.1984 - 06.1985
CSE - Building Studies
Sharnbrook Upper School
09.1982 - 06.1984
CSE - Chemistry
Sharnbrook Upper School
09.1982 - 06.1984
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