Summary
Overview
Work history
Education
Skills
Timeline
OperationsManager
Matthew Taylor

Matthew Taylor

Grantham,Lincolnshire

Summary

Hardworking Postman with experience managing high-volume deliveries across large areas. Sorted, loaded and dispatched post with care and attention for accurate, reliable operations. Processed customer receipt using hand-held devices for up-to-date service records. Experienced [Job Title] offers excellent initiative and work ethic for positive, productive postal operations. Organised and orderly in sorting mail, planning routes and recording deliveries for punctual, professional service. Friendly Postman with experience delivering punctual, correct postal service in all conditions. Plans and prepares well to manage changing priorities. Fit and healthy to meet physically demanding job requirements. Trustworthy individual with excellent organisation and communication skills seeks postal service role. Plans and prioritises well to achieve busy workloads within deadlines. Good local area knowledge for on-foot and in-car delivery route navigation. Detail-oriented mail team member versed in receiving, sorting and dispatching parcels. Highly organised in managing mail movements and thorough in maintaining documentation. Strengths include time management, multitasking and focus on efficiency. Talented [Job Title] experienced in mail sorting and delivery. Confident working by hand or with machinery to meet delivery targets and maintain smooth flow. Careful to check details and deliver items to correct recipients. Dependable team worker with strong customer service skills. Performs tasks with meticulous attention to detail to meet time targets. Track record of producing accurate written records, planning logistics, and prioritising customer privacy. Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion. Resourceful employee with outstanding knowledge to develop and maintain healthy customer pipeline. Consistently works to attract new business opportunities. Talent in administrative oversight, recruitment processes and customer service improvements. Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.

Overview

15
15
years of professional experience

Work history

Postman

Royal Mail
Grantham
2009.06 - Current
  • Drove [Type] delivery vehicles safely and responsibly, representing [Type] brand with continued professionalism.
  • Participated in meetings with supervisors to discuss issues or concerns.
  • Developed customer trust by providing traceability of mail through tracking numbers.
  • Distributed flyers and postcards to promote mailing services.
  • Collected payments using money order or automated teller machines.
  • Carried out thorough vehicle checks, aiding preventative maintenance for minimal service disruption.
  • Secured customer signatures for deliveries using delivery management software.
  • Used computerised tracking software to monitor delivery progress.
  • Submitted reports to supervisors regarding accidents or incidents during time of duty.
  • Organised mail deliveries by priority and nearest location.
  • Provided faultless levels of customer service, building trusted relations for optimised brand reputation.
  • Sorted mail between routes to maximise efficiency.
  • Maintained exceptional service times during peak delivery seasons for consistent levels of customer satisfaction.
  • Responded to customer enquiries and escalated complaints to management.
  • Handled packages with care to maintain product integrity, reporting issues of damage through [Task].
  • Fostered positive working relationships with customers, knowledgeably responding to delivery questions and concerns.
  • Loaded vehicles safely and efficiently, securing items to prevent damage for high-volume deliveries.

Education

GCSEs - Maths, English and Sciences

St. Hugh’s C of E School
Grantham, Lincolnshire
09/1989 - 05/1994

Skills

  • Customer rapport
  • Mail sorting
  • Delivery driving
  • On-foot deliveries
  • Manual dexterity
  • Vehicle checks
  • Moving and lifting
  • Public safety and security
  • Customer relations
  • Mail logistics

Timeline

Postman

Royal Mail
2009.06 - Current

GCSEs - Maths, English and Sciences

St. Hugh’s C of E School
09/1989 - 05/1994
Matthew Taylor