Summary
Overview
Work history
Education
Skills
Additional Information
Languages
Accomplishments
Certification
Timeline
Generic

RIGO KIS ZENGA

Data Engeneer
Barking

Summary

Personal Profile Statement A competent IT support professional with a proven track record of providing specialist technical and helpdesk support. Extensive experience of working in the front line helping clients and colleagues resolve complex technical IT issues. Possessing excellent client facing skills, natural problem solving and analytical skills and able to contribute to the development of best practice, procedures and policies within a company with ability to learn new skills . Hardworking Postman with experience managing high-volume deliveries across large areas. Sorted, loaded and dispatched post with care and attention for accurate, reliable operations. Processed customer receipt using hand-held devices for up-to-date service records. Trustworthy individual with excellent organisation and communication skills seeks postal service role. Plans and prioritises well to achieve busy workloads within deadlines. Good local area knowledge for on-foot and in-car delivery route navigation. Detail-oriented mail team member versed in receiving, sorting and dispatching parcels. Highly organised in managing mail movements and thorough in maintaining documentation. Strengths include time management, multitasking and focus on efficiency. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

23
23
years of professional experience
1
1
Certification

Work history

Postman

Royal Mail
London, ENG
01.2015 - Current
  • Sorting mail by hand, into address order on sorting frame; delivering mail on foot, using trolley or by van collecting customer signatures for registered post and recorded deliveries.
  • Participated in meetings with supervisors to discuss issues or concerns.
  • Responded to customer enquiries and escalated complaints to management.
  • Distributed flyers and postcards to promote mailing services.
  • Maintained exceptional service times during peak delivery seasons for consistent levels of customer satisfaction.

Desktop Installation Engineer/ First Line Support

Microfix MFX
London, ENG
01.2015 - 01.2018
  • Single point of contact for end user to receive support and maintenance for computers and network system
  • Installing, diagnosing, repairing, maintaining, and upgrading all Hardware and equipments to ensure optimal workstation performance
  • Setup desktop computers and peripherals and test network connections
  • Install and test desktop software applications and internet browsers
  • Test computers to ensure proper functioning of computer systems.
  • Participated in sales and installation hand-over to validate term of order from customer.
  • Adhered to health and safety policy for optimised company compliance.
  • Applied lighting, switches and outlets required for installations.
  • Installed security and phone systems to support smooth communication.

Delivery Driver

Essex
Greater London, ESS
01.2009 - 01.2011
  • Essex and surroundings): Ensure customers receive their goods quickly but in safe manner
  • Develop excellent customer relations by being courteous and helpful at all times
  • Reported delivery goods and document errors to management, enabling prompt resolution.
  • Completed daily pre-trip inspection checklists ahead of customer drop-offs, maintaining order and delivery accuracy.
  • Drove company vehicles safely and legally across national pick-ups and deliveries, maintaining brand reputation.
  • Loaded vehicles safely and efficiently, securing items to prevent damage for high-volume deliveries.

Sales Assistant

Sodexo
Canary, Canary Wharf/London
01.2006 - 01.2009
  • Assisting with customer enquiries
  • Pricing and ticketing, Working within team
  • Use of computerised tills with Giro card system, following bank regulations
  • Provided service with smile, offering courteous, helpful advice to best meet customer needs.
  • Accepted and processed cash, cheque, card and mobile payments using POS systems.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Assisted customers with signing up for store loyalty programmes and provided details about key benefits.

Store Person/Supplies Assistant/Customer Advisor

Nexus
Newcastle , NMD
01.2004 - 01.2005
  • Ensuring secure and safe of goods; Recording stock items, producing receipt and input on database
  • Coordinate items for repair and return, Data Input supplies onto Strategic One Office system
  • Updating excel system for Purchase Finance Authorisation (PFAs)
  • Operated cash registers with accuracy and processed cash and card transactions.
  • Covered extra shifts and maintained flexible schedule to achieve store goals.
  • Updated product labelling and pricing to reflect discounts and offers.
  • Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.

Enrolment Assistant

Lewisham College
London, ENG
01.2001 - 01.2002
  • Helping Students of all nationalities to complete admission forms and directing them to necessary offices
  • Demonstrated open communication and collaborated with various teams.
  • Understood and adhered to company's health and safety policies.
  • Handled various day-to-day admin responsibilities to maintain smooth business operations.
  • Completed assigned work within deadlines and to company standards.

Education

Bachelor of Science - Science

Middlesex University
London
07.2014

Some College (No Degree) - Computer Security

360GSP Training Company,
London
07.2015

High School Diploma - Computer Networks

360GSP Training Company
Lodon
07.2015

High School Diploma - Sofware Engineering

360GSP Training Company
London
07.2016

High School Diploma - Programming

360 GSP
London
06.2015

BSc - Computer Science

London
07.2014

Skills

  • IT Skills:
  • Installing, configuring and troubleshooting DNS, DHCP, WINS (Win 2012)
  • Designing and implementing group policies and system policies
  • Creating and maintaining user accounts, setting up roaming user profiles
  • Implementing remote access policies
  • Implementing, managing and troubleshooting Network protocols and services
  • Implementing, managing, and maintaining MS Windows Server 2012 Network Infrastructure
  • Planning, implementing, and maintaining MS Windows Server 2012 Active Directory infrastructure Managing and Implementing Disaster Recovery
  • ACHIEVEMENTS AND SKILLS
  • FIREBRAND: DATA ENGINEERING
  • JJuly2023 - September
  • 2023: Data Modeling
  • SQL Language
  • Big Data Analytics
  • Building Databases
  • Proficiency in Microsoft Excel with Power BI
  • Data Manipulation
  • Python Programming
  • R Programming
  • Data Management
  • Data Mapping
  • MySQL Database Queries

Data Analysis Working with Datasets

  • Tableau for Creating dashboards
  • Statistics
  • Highly Analytical and Data driven
  • Google Analytics
  • Creating Database with SQL Server
  • Visualising Data using Excel
  • Understanding of Database Administration
  • Experience in Data Warehouse/BI Architecture
  • Commended for customer care skills and complaint resolution ability to have excellent organisational and communication skills
  • Data protection compliance
  • Public safety and security
  • OptimoRoute
  • Customer relations
  • Vehicle checks
  • Mail processing
  • Storage optimisation

Additional Information

  • . References available on request

Languages

French
Advanced
C1

Accomplishments

  • Supervised team of 12 staff members.
  • Achieved 5 by completing 5 with accuracy and efficiency.
  • Achieved 12 through effectively helping with 7.

Certification

  • Microsoft Azure Fundamentals AZ-900 Training - 14 weeks

Data Engineering on Microsoft Azure DP- 203 - 14 weeks

Microsoft Azure Administrator AZ-104 14 weeks


Timeline

Postman

Royal Mail
01.2015 - Current

Desktop Installation Engineer/ First Line Support

Microfix MFX
01.2015 - 01.2018

Delivery Driver

Essex
01.2009 - 01.2011

Sales Assistant

Sodexo
01.2006 - 01.2009

Store Person/Supplies Assistant/Customer Advisor

Nexus
01.2004 - 01.2005

Enrolment Assistant

Lewisham College
01.2001 - 01.2002

Bachelor of Science - Science

Middlesex University

Some College (No Degree) - Computer Security

360GSP Training Company,

High School Diploma - Computer Networks

360GSP Training Company

High School Diploma - Sofware Engineering

360GSP Training Company

High School Diploma - Programming

360 GSP

BSc - Computer Science

RIGO KIS ZENGAData Engeneer