HILPESHKUMAR PRAVINCUMAR

ROYAL MAIL

KILBURN, MIDDLESEX

10.2008 - Current

Used computerised tracking software to monitor delivery progress.
Distributed flyers and postcards to promote mailing services.
Participated in meetings with supervisors to discuss issues or concerns.
Provided faultless levels of customer service, building trusted relations for optimised brand reputation.
Carried out thorough vehicle checks, aiding preventative maintenance for minimal service disruption.
Organised mail deliveries by priority and nearest location.
Secured customer signatures for deliveries using delivery management software.
Submitted reports to supervisors regarding accidents or incidents during time of duty.
Responded to customer enquiries and escalated complaints to management.
Sorted mail between routes to maximise efficiency.
Maintained exceptional service times during peak delivery seasons for consistent levels of customer satisfaction.
Developed customer trust by providing traceability of mail through tracking numbers.
Loaded vehicles safely and efficiently, securing items to prevent damage for high-volume deliveries.
Maintained optimal vehicle driving conditions, conducting daily fuel, tyre and safety checks.
Carried heavy items to customers' desired location using best moving and handling practices.