Remy-Jane Horton
Birmingham,Sandwell
Summary
Enthusiastic candidate with experience in fast-paced environments, showcasing teamwork and effective communication skills. Proven ability to handle customer inquiries and maintain satisfaction through proactive service and conflict resolution. Demonstrates initiative and a strong work ethic, ready to contribute positively to team dynamics.
Overview
2
2
years of professional experience
Work History
Front of House Waiter
Hungry Horse
Birmingham, West Bromwich
07.2026 - Current
- Supported team members during rush hours, demonstrating flexibility and teamwork in a fast-paced environment.
- Maintained excellent customer satisfaction by providing friendly, attentive and proactive service.
- Laid tables with clean cutlery, crockery and glassware throughout sittings.
- Greeted new customers, answered initial questions and took drink orders.
- Facilitated optimal levels of guest satisfaction by proactively attending to customers needs, requirements and requests.
Front of House Team Member
Mcdonalds
Birmingham, Sandwell
11.2024 - 02.2025
- Supported team members during rush hours, demonstrating flexibility and teamwork in a fast-paced environment.
- Provided warm, friendly welcome to visitors, maintaining an excellent first impression.
- Processed payments accurately, handling cash, card transactions, and splitting bills as requested by customers.
- Handled customer enquiries and complaints with empathy and professionalism, resolving issues promptly.
- Took accurate food and beverage orders, relaying specific dietary requests to kitchen staff to meet diverse customer needs.
Education
T-Level - Health and Social Care
Sandwell College
Sandwell2027
GCSEs - GCSE
Oldbury Academy
Oldbury2024
Skills
- Customer service
- Team collaboration
- Conflict resolution
- Order accuracy
- Patience and empathy
- Multitasking efficiency
Timeline
Front of House Waiter
Hungry Horse
07.2026 - Current
Front of House Team Member
Mcdonalds
11.2024 - 02.2025
T-Level - Health and Social Care
Sandwell College
GCSEs - GCSE
Oldbury Academy