Nell Howkins

• Executed drinks service by efficiently delivering beverages to designated tables., in which I identified table numbers and types of drink to serve customers in an organised and efficient manner
• I often did the food pass run when the cafe got busy in which I would bring the customers food to them and ensure everything is okay with it (if it's the correct type of dish)
• Collected used plates, mugs, and dishes from tables to maintain cleanliness and order., in which I would collect plates, mugs and other dishes which customers had finished with or left behind after they left
• I would ensure that cutlery and plates (essentials) were often stocked up and brought out from the pot wash when running low
• I would wipe down tables after being used by customers to ensure they look clean presentable and to those coming in
• When the cafe is quiet, I would go around to check that everywhere is clean (for example sweeping the floor and cleaning menus)
• During rush hour, I would ensure that I communicated with my team members effectively to avoid misunderstandings or conflict (for example if I had got an order wrong I would inform my manager to avoid distressing customers and complaints)
• When my section of work was not busy, I ensured that I offered help to other parts of the team such as the kitchen who often needed help with food prepping
• When serving customers with food and drinks, I maintained professionalism by being kind, supportive and caring about their needs (for example if a customer complained I would ensure that it was dealt with effectively and quickly)
• I maintained a clean and hygienic environment, by offering cleaning support to all areas of the cafe ( for example helping the kitchen hoover and mop if they were running late)
• I created a friendly environment for customers coming in by expressing my sense of humour, regularly monitoring if they are happy with our service and giving personal recommendations from our menu
• At the beginning of my job, I pot washed for 2 months in which i ensured that all silverware, pots, cooking utensils, displays and equipment were clean by often making sure that the dishwasher contained enough salt and that the filters were clean
• During this, I also polished cutlery, plates etc to ensure they maintain their cleanliness and look presentable to customers
• In the cafe, I presented myself as approachable by maintaining eye contact and smiling at customers which allowed them to feel comfortable to bring their concerns or questions to me
• When bringing over meals to a table with allergies, I ensured that I made it clear that the dishes did not include what they were allergic to (for example expressing that "this is the gluten-free..)
• When full, I ensured that bins from all sections were discarded and replaced with fresh bin liners, along with wiping down any bins which were dirty

When clean, I ensured that all silverware and pots were placed correctly in the correct section (for example the cutlery being placed out at the front for customers)