Rebecca Thickins
Summary
A reliable and responsible individual, with over 20 years of customer service and hospitality experience, who is accustomed to working in a face paced environment.
Overview
14
14
years of professional experience
4
4
years of post-secondary education
Work history
Front of House Supervisor
Circolo Pizzeria
2017.09 - 2025.09
- Processing customers orders.
- Preparing drinks orders, including coffee, cocktails and wine pairing.
- Cash handling, cashing up and banking.
- Ordering stock and stock rotation.
- Staff member training.
- Resolving customer complaints/ troubleshooting any issues with positive results.
Front of house Supervisor, progressing to Assistant Manager
Southsea Beach Cafe
2014.05 - 2017.09
- Managing a team of up to 14 staff members on shift, including bar/barista staff.
- Cash handling, cashing up and banking.
- Rotas and imputing payroll information.
- Staff member training.
- Resolving customer complaints/ troubleshooting any issues with positive results.
- Organising private hire events, including weddings, Christmas parties and corporate functions, liaising with clients for the best possible guest experience.
Shift manager/ Trainee deputy manager
Pizza Hut Havant/North Harbour
2011.09 - 2014.04
- Managing a team of up to 14 staff members on shift, including back of house.
- Keeping records of food safety checks via the Daily Operations Book.
- Cash handling, cashing up and banking.
- Rotas and imputing payroll information.
- Ordering stock, stock taking and rotation.
- Staff member training.
Education
A levels - Psychology, English literature and language
Canterbury College
2001.01 - 2003.01
As levels - Art History, Drama and theatre studies
Canterbury College
2001.01 - 2003.01
Skills
- Excellent verbal communicator
- Barista trained
- Knowledge of Food Hygiene Regulations
- Adaptable to changing work place conditions
- Detail orientated
- Ability to prioritise work load and multi-task
- Computer literate
- Experience using EPOS till systems
References
References available upon request.
Hobbies and Interests
Running and keeping fit, bird watching and live music. I also enjoy conservation volunteering with various organisations including Portsmouth City Council and Hampshire and Isle of Wight Trust.
Timeline
Front of House Supervisor
Circolo Pizzeria
2017.09 - 2025.09
Front of house Supervisor, progressing to Assistant Manager
Southsea Beach Cafe
2014.05 - 2017.09
Shift manager/ Trainee deputy manager
Pizza Hut Havant/North Harbour
2011.09 - 2014.04
A levels - Psychology, English literature and language
Canterbury College
2001.01 - 2003.01
As levels - Art History, Drama and theatre studies
Canterbury College
2001.01 - 2003.01