Summary
Overview
Work history
Education
Skills
Languages
Timeline
Generic

Pavleena Ubhi

Wigston Magna,Leicestershire

Summary

Confident student seeks hospitality leadership opportunity to build on supervision and service experience. Positive with a can-do attitude for responsive team direction. Well-organised to manage multiple tasks simultaneously for productive, smooth front-of-house operations. Ambitious individual seeks front-of-house opportunity to develop reception and administration management experience. Communicates confidently to build positive, productive staff and customer relationships. Works quickly and accurately to upkeep standards across varied office tasks.

Overview

5
5
years of professional experience
5
5
years of post-secondary education

Work history

Front of House Supervisor

Prince of punjab pub and grill
Leicester
06.2018 - Current
  • Assisted waitstaff on the floor during peak times, taking hundreds + food and beverage orders prexceeding the restaurant shift, average by 18%.
  • Reduced beverage cost by 7% within 2 weeks by establishing set pouring standards.
  • Minimised guest complaints, conducting a fastpaced work environment table touching to anticipate needs and address concerns.
  • Maximised revenue by upselling guests to premium items, increasing food product sales by 27%.
  • Reviewed restaurant floor plan, suggesting an improved layout that resulted in a 30-minute reduction of customer waiting times.
  • Conducted effective pre-shift meetings, motivating 6 front of house staff to provide outstanding customer service, boosting customer satisfaction rating from a 4 to 5% within a two month period.
  • Solved customer queries and problems efficiently, maintaining excellent satisfaction ratings.
  • Worked closely with chef and kitchen staff to confirm food and beverage services met customers' needs.
  • Controlled cash and other receipts by adhering to cash handling and reconciliation procedures in line with restaurant policies and procedures.
  • Performed closing procedures in POS system, reconciling cash and credit card settlements accurately and efficiently.

Nursery Volunteer

Busy Bee's
Oadby, Leicestershire
02.2022 - 08.2022
  • Thoroughly disinfected play areas to control health risks.
  • Efficiently set up resources for games and learning activities.
  • Contributed to children's developmental progress reports providing daily updates.
  • Warmly welcomed children and their families on arrival each day.
  • Reported cases of misbehaviour to the room leader to ensure fair action was taken.
  • Supervised children throughout activities from arts and crafts to building to ensure safety and appropriate behaviour.
  • Supported Nursery Workers with various daily administrative tasks to improve productivity.
  • Supported children with special needs to promote inclusive learning opportunities.
  • Safely prepared nutritious meals and snacks, adhering to individual dietary and allergy requirements.
  • Supported children with personal care tasks to promote health and wellbeing.
  • Managed and administered prescriptions medications and minor first aid treatments.
  • Led songs, games and stories .
  • Thoroughly cleaned and disinfected play areas to control health risks.
  • Gave direct instructions to manage behaviour, maintaining positive learning environments.
  • Supported children's development with learning-through-play activities, aiding social, emotional and educational growth.
  • Offered tailored assistance to children with special needs, determining inclusive learning opportunities.
  • Communicated daily observations with guardians, maintaining detailed development records.

Shadow Teacher

Langmoor primary school
Oadby, Leicestershire
04.2023 - 05.2023
  • Assisted disabled children with eating and drinking to help motor skills.
  • Edited and revised standard curriculum to complement functional capacity of students.
  • Improved educational and emotional development through engaging, interactive lessons targeted to pupil abilities.
  • Assigned tests and homework to gauge development.
  • Conducted surveys to assess performance and progress of students.
  • Collaborated with other teachers to integrate learning settings.
  • Maintained continued knowledge of special education best practices and improvements through regular training programmes.
  • Observed students daily to gauge skills and talents.
  • Provided compassionate support through effective communication and attentive listening to aid pupil wellbeing and comfort.
  • Supported pupils in achieving fullest potential through extra coaching and instruction.

Education

GCSEs -

Gartree High School
Leicester
09.2018 - 06.2023

Skills

  • Floor staff management
  • Exceptional customer relations
  • Engaging leadership style
  • Marketing and sales experience
  • Consistently meet goals
  • Social media management
  • Strong written and verbal communicator
  • Teaching/tutoring
  • Self-motivated

Languages

English
Fluent
Punjabi
Fluent

Timeline

Shadow Teacher

Langmoor primary school
04.2023 - 05.2023

Nursery Volunteer

Busy Bee's
02.2022 - 08.2022

GCSEs -

Gartree High School
09.2018 - 06.2023

Front of House Supervisor

Prince of punjab pub and grill
06.2018 - Current

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Pavleena Ubhi