Ellenor Craggs Hill
Summary
My name is Ellenor, but everyone calls me El. I moved to Preston in 2022 to study Forensic Science and Criminal Investigation at the University of Lancashire, and I graduated last year. I am going back to university in September to do my postgrad in Forensic Biology.
I am a dedicated professional with a passion for craft cocktails, and I have extensive skills in customer service, building rapport with both staff and customers. I am trained in both food allergy and intolerance management and health and safety awareness. I work well under pressure during high volume periods and I have a very resilient personality. I am efficient with time management, and have excellent memory recall when it comes to taking customers orders. I am proficient in verbal communication, cash handling, bar cleaning procedures, and comfortable with late hours. I learn new things very quickly and I always strive to become the best I can be when it comes to learning new skills, I am a bit of a perfectionist however that does not effect my ability to serve customers in a timely manner.
Overview
6
6
years of professional experience
6
6
years of post-secondary education
Work history
Front of house supervisor
Haighton Manor, Brunning & Price
Preston, Lancashire
2023.10 - 2026.04
I was promoted to Supervisor at Haighton Manor in October 2025 after two years working as bar/wait staff, and with my new role, I gained experience in supporting my team whilst both on shift and also off shift if they had other problems going on that could affect them in work. I also gained skills such as:
- Communication with kitchen staff for timely food service delivery and ensuring that every dish that left our kitchen was up to standard with the aim of customer satisfaction.
- Building rapport with every customer who walked through our doors by answering any questions they may have had about our food/ drinks menu to the best of my ability.
- Delegated tasks to staff for efficient workflow management especially throughout busy shifts and during closing duties at the end of shifts.
- Demonstrated excellent multitasking abilities for timely delivery of orders.
- Handled cash transactions accurately, ensured balanced till at end of shift.
- Greeted and escorted guests to tables.
Waitress
Da Carlos Trattoria
Boston Spa, Leeds
2020.08 - 2023.09
I began working at Da Carlo's in Boston Spa as my first hospitality job post-COVID in 2020. As a small family-owned restaurant, both the kitchen staff and the front of house staff worked as a tight knit team. In this environment, I developed various customer service skills, which I still use to this day, including:
- Improved customer satisfaction by providing efficient and friendly service.
- Optimised workflow in busy periods through successful coordination with the kitchen staff despite the slight language barrier.
- Provided information and recommendations about our weekly specials board and new menu items whenever both the lunch and dinner menu changed and providing an extensive knowledge on each menu items.
Cashier
Costcutter
Boston Spa, West Yorkshire
2020.08 - 2022.05
- Took initiative in restocking shelves during downtime, rotating stock to minimise stock wastage, especially with fresh produce, e.g. milk, eggs and baked goods, enhancing product availability.
- Greeted each customer warmly, creating a friendly shopping environment.
- Provided information about products to customers, such as pricing and when out-of-stock products will be back in stock.
- Identified counterfeit notes whilst handling cash, ensuring financial security.
- Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
Education
Bachelor of Science - Forensic Science and Criminal Investigation
University of Central Lancashire
Preston 2022.09 - 2025.04
A-Levels - Psychology
Tadcaster Grammar School
Tadcaster 2019.09 - 2021.06
A-Levels - Forensic Science
Tadcaster Grammar School
Tadcaster, North Yorkshire 2019.09 - 2021.06
Skills
- Friendly customer service skills
- Fully trained in food allergies and intolerances procedures and how to confidently handle customers with food allergies to provide peace of mind during their dining experience
- Excellent memory recall
- Resilient under pressure and efficient time management skills
- Verbal communication
- Health and safety awareness
- Comfortable with late hours
- Cash handling
- Bar cleaning procedures
- Passion for craft cocktails
References
References available upon request.
Timeline
Front of house supervisor
Haighton Manor, Brunning & Price
2023.10 - 2026.04
Bachelor of Science - Forensic Science and Criminal Investigation
University of Central Lancashire
2022.09 - 2025.04
Waitress
Da Carlos Trattoria
2020.08 - 2023.09
Cashier
Costcutter
2020.08 - 2022.05
A-Levels - Psychology
Tadcaster Grammar School
2019.09 - 2021.06
A-Levels - Forensic Science
Tadcaster Grammar School
2019.09 - 2021.06