Rebecca Jones
Summary
Operational support professional with 10+ years of customer-facing and utilities/civil engineering experience, skilled at stakeholder communication, safety and compliance coordination, and managing high-pressure schedules. Strong data and process capabilities (Excel: formulas, pivot tables, VLOOKUP), with a proven track record of onboarding staff, and delivering tasks on time under tight deadlines.
Overview
13
13
years of professional experience
2
2
years of post-secondary education
Work history
Hot Job Coordinator
John Henry Group
Longstanton, Cambridgeshire
2025.08 - Current
- Monitored SLAs to enable timely release of hot jobs when safe.
- Act as the single point of contact for the operational and HSEQ teams and the utility providers.
- Ensured safety and compliance in operations by liaising with operational teams and utility providers.
- Adherence to the HPP process and running regular sessions with operations teams to ensure an understanding of the process across the business.
- Resolve concerns and maintain good working relationship with utility providers, with regular updates for any revisions to their processes.
Operational Support Advisor
John Henry Group
Longstanton, Cambridgeshire
2023.07 - 2025.08
- Supported operational delivery teams by ensuring availability of key information, processing work instructions, and actioning permits in advance.
- Liaised with internal stakeholders and third parties to gather relevant information and communicate progress of works, collaborating to resolve issues impeding project initiation or completion.
- Input and maintain key data in relation to work activity undertaken, ensuring data entry is accurate and complete. Produce reports of this for internal teams.
- Provided safety information for civil engineering work to facilitate appropriate execution of tasks.
Customer Support Agent
CTDI
Huntingdon, Cambridgeshire
2020.01 - Current
- Communicated with company stakeholders across email, live chats, and social media (Twitter) to resolve inquiries and maintain engagement.
- Onboarded new hires to streamline integration and support team effectiveness.
- Tracked and reported daily productivity through hourly reports to inform management decisions.
- Proven ability to distribute and manage job bookings between external sources
Customer Service Assistant
Waitrose & Partners
St Ives, Cambridgeshire
2013.10 - 2019.12
Education
Bachelor of Arts - History
University of East Anglia
Norwich2019-07
A-Levels - History, Geography, English Literature
St Ivo School
Saint Ives, Cambridgeshire 2013.09 - 2015.07
Skills
GDPR compliance
Excel spreadsheet mastery
Microsoft Office
Communication expertise
Interpersonal communication
Interpersonal networking
Timeline
Hot Job Coordinator
John Henry Group
2025.08 - Current
Operational Support Advisor
John Henry Group
2023.07 - 2025.08
Customer Support Agent
CTDI
2020.01 - Current
Customer Service Assistant
Waitrose & Partners
2013.10 - 2019.12
A-Levels - History, Geography, English Literature
St Ivo School
2013.09 - 2015.07
Bachelor of Arts - History
University of East Anglia