Jenna Durrant

• Assisted recruitment efforts for 350+ new hires in 2024, managing CV screening, interview scheduling, and onboarding logistics.
• Streamlined training processes and spreadsheets, significantly improving efficiency and data accuracy.
• Conducted comprehensive data audits to update over 3,000 health & safety records, ensuring compliance.
• Maintained training databases, tracked staff qualifications, and liaised with external vendors for course bookings.
• Managed time-sensitive workloads, meeting strict regulatory deadlines

• Managed a team of 20+ staff across multiple venues, ensuring smooth event operations.
• Led hiring, training, and onboarding of new employees, writing job descriptions and conducting interviews.
• Oversaw large-scale events (up to 150 guests), handling logistics, staffing, and financial budgeting.
• Implemented cost-saving measures and supplier negotiations to meet financial targets.
• Conducted staff appraisals and performance reviews, ensuring team motivation and high standards.
• Designing rotas

• Designed rotas and schedules to optimize staffing efficiency.
• Developed strategies to boost team morale and performance, leading to improved service quality.
• Assisted in planning and executing corporate events, conferences, and weddings.
• Assisted in leading the team and handling disputes
• Ensured compliance with health and safety regulations for guest welfare.
• Conducted training sessions for new staff members, enhancing their skill set.
• Developed friendly relationships with regular customers which led to increased loyalty.

• Provided tailored support for students with special educational and emotional needs.
• Assisted students in CV writing, interview preparation, and transferable workplace skills.
• Conducted emotional and academic support sessions, reducing social and educational anxiety.

Entry level role started alongside studies - progressed through the management structure and became head of the department

• Temporary position taken to support the production of respiratory devices during the covid-19 outbreak

Worked in a high-paced hospitality environment, strengthening multitasking, time management and customer service skills.