Ellie O'Dell
Sandy,Bedfordshire
Summary
Dedicated Customer Service and Research Analyst with a strong background in public services, social care, and safeguarding. Experienced in handling sensitive information in compliance with GDPR while coordinating cases and ensuring quality assurance. Expertise in stakeholder communication and data management, with proven organisational skills in managing priorities and meeting statutory deadlines.
Overview
9
9
years of professional experience
Work history
Children's Coordinator (Additional Role)
Flex360 |
Hereford, Hertfordshire
2026.01 - Current
- Coordinate and manage children's assessments on behalf of Local Authorities, ensuring all assessments are commissioned, completed, and delivered within required timescales
- Source and arrange Independent Social Workers (ISWs) to undertake a range of statutory and specialist assessments
- Act as the primary point of contact between Local Authorities, social workers, assessors, and external professionals
- Monitor assessment progress from referral through to completion, providing regular updates to commissioning teams
- Review, quality check, and submit assessment documentation within agreed deadlines
- Develop effective working relationships with Local Authorities, Independent Social Workers, and partner agencies
- Manage multiple cases simultaneously whilst maintaining exceptional attention to detail
- Handle highly confidential and sensitive information in accordance with GDPR and safeguarding requirements
- Process and securely transfer assessment reports through encrypted communication channels
- Maintain accurate records and tracking systems using Microsoft Excel and Word
- Assessments Coordinated
- Parenting Assessments
- ParentAssess Assessments
- Return Home Interviews
- Statutory Visits
- Age Assessments
- Viability Assessments
- Connected Persons Assessments
- Other child-focused and family assessments
DoLS Coordinator
Flex360
Hertford, Hertfordshire
2023.02 - Current
- Manage the end-to-end coordination of Deprivation of Liberty Safeguards (DoLS) assessments for Local Authorities across the UK.
- Monitor assessment progress to ensure statutory compliance and project deadlines are achieved
- Conduct quality assurance reviews of completed assessments
- Commission and allocate assessments to Best Interests Assessors (BIAs)
- Liaise with BIAs, DoLS teams, care providers, and other professionals throughout the assessment process
- Return quality-assured documentation to Local Authorities for final authorisation
- Support Local Authorities in reducing assessment backlogs and increasing service capacity
- Build and maintain strong professional relationships through regular communication and review meetings
- Manage sensitive communications with family members and respond professionally to concerns and complaints
- Utilise Extract and Microsoft Word to manage assessment documentation and reporting requirements
- Access and update Local Authority systems including ACSIS and case records
Research Analyst
Allbyn
Sandy, Central Bedfordshire
2022.10 - 2023.02
- Researched, mapped, and identified suitable candidates for senior-level positions.
- Conducted executive search activities specialising in Private Equity and Private Debt sectors
- Conducted Microsoft Teams meetings with prospective candidates
- Managed candidate information and professional profiles through LinkedIn and internal databases
- Maintained and updated candidate records and personal data using Invenias
Customer Service Adviser
Serco
Stevenage, Hertfordshire
2018.01 - 2022.09
- Managed calls from NHS professionals, Police, Schools, GPs, Nurseries, and members of the public.
- Handled safeguarding referrals and prepared information for caseworkers
- Managed referrals and requests through email correspondence, ensuring compliance with contractual KPIs
- Worked closely with clients and Hertfordshire County Council departments
- Delivered frontline support across Highways, Admissions, Children's Social Care, Waste Aware, and Registration services
- Processed referrals through EHM, LCS, and ACSIS systems
- Allocated referrals to appropriate teams based on guidance and service requirements
- Ensured strict adherence to data protection and confidentiality requirements
- Maintained accurate records and documentation
Sales Assistant
Warren James Jewellers
Stevenage, Hertfordshire
2017.10 - 2018.10
- Provided excellent customer service and support.
- Handled customer complaints professionally and effectively
- Assisted with customer orders and collections
- Maintained store presentation standards
- Prepared jewellery for collection and display
- Completed daily banking procedures and cash handling responsibilities
Education
GCSEs - • Mathematics
Barnwell School
Stevenage, HertfordshireGCSEs - English Literature
Barnwell School
Stevenage, HertfordshireGCSEs - English Language
Barnwell School
Stevenage, HertfordshireGCSEs - Science
Barnwell School
Stevenage, HertfordshireA-Levels - • Health and Social Care
Barnwell School Sixth Form
Stevenage, HertfordshireA-Levels - Sport Studies
Barnwell School Sixth Form
Stevenage, HertfordshireSkills
Local Authority Liaison
GDPR compliance
Quality control
Stakeholder Engagement
Database management
Report documentation
Microsoft Office (Word, Excel, Outlook, Teams)
Time Management & Prioritisation
Customer Service Excellence
Conflict resolution
Relationship management
Social care safeguarding
Case management coordination
References
References available upon request.
Timeline
Children's Coordinator (Additional Role)
Flex360 |
2026.01 - Current
DoLS Coordinator
Flex360
2023.02 - Current
Research Analyst
Allbyn
2022.10 - 2023.02
Customer Service Adviser
Serco
2018.01 - 2022.09
Sales Assistant
Warren James Jewellers
2017.10 - 2018.10
GCSEs - • Mathematics
Barnwell School
GCSEs - English Literature
Barnwell School
GCSEs - English Language
Barnwell School
GCSEs - Science
Barnwell School
A-Levels - • Health and Social Care
Barnwell School Sixth Form
A-Levels - Sport Studies
Barnwell School Sixth Form