Melanie Masters
Cambridge,Cambridgeshire
Summary
I am a dedicated and detail-oriented healthcare professional with experience working as a Data Coordinator and a Clinic Receptionist within a busy clinical environment. I am highly skilled in accurate data entry, maintaining patient records, booking and managing appointments and providing comprehensive administrative support to clinical teams. I’m confident with communicating with patients both in person and over the phone, ensuring a professional, compassionate and efficient service at all times. I have proven the ability to manage confidential information, prioritise workloads, and remain organised in fast paced settings while supporting smooth day to day clinic operations. I am also committed to providing compassionate support while ensuring compliance with data protection standards.
Overview
13
13
years of professional experience
Work History
Data Coordinator-Palliative Care
Addenbrooke's Hospital
Cambridge, Cambridgeshire
05.2023 - 10.2025
- Responsible for collecting, recording and maintaining high-quality clinical and administrative data for palliative care patients across inpatient wards, outpatient clinics and community settings.
- Entered and validated sensitive patient information on hospital databases ensuring compliance with GDPR standards.
- Coordinated the flow of information between teams, supporting smooth transitions of care for patients receiving palliative and end of life services.
- Provided administrative and logistical support for meetings, multidisciplinary team discussions and care planning reviews.
- Assisted in the preparation of departmental report, clinical dashboards and quality improvement submissions to trust management and external stakeholder.
- Developed and maintained strong working relationships with both clinical and administrative colleagues to enhance data accuracy and improve service delivery.
- Liaised with consultant, specialist nurses and multidisciplinary teams to ensure all patient care episodes were accurately documented and up to date.
- Demonstrated empathy, discretion and professionalism when handling highly sensitive and emotional information regarding patients and familie.
Receptionist/Clinic Coordinator(Fetal Medicine)
Addenbrooke's Hospital
Cambridge, Cambridgeshire
01.2013 - 05.2023
- Managed and maintained accurate clinical and administrative data for palliative care patients across inpatient and outpatient services.
- Collected, entered and verified sensitive patient information in line with NHS data protection and confidentiality standards.
- Supported clinicians and specialist nurses by producing report, updating care records and tracking patient outcomes.
- Coordinated communication between multidisciplinary teams to ensure timely and accurate information sharing.
Education
GCSEs -
Coleridge Community College
1990
Skills
- Data management
- Clinical documentation
- GDPR compliance
- Report generation
- Communication
- Patient interaction
- Attention to Detail
- Data analysis
Timeline
Data Coordinator-Palliative Care
Addenbrooke's Hospital
05.2023 - 10.2025
Receptionist/Clinic Coordinator(Fetal Medicine)
Addenbrooke's Hospital
01.2013 - 05.2023
GCSEs -
Coleridge Community College