Max Rigby
Birmingham,UK
Summary
Detail-oriented professional with expertise in advanced Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook. Demonstrates excellent customer service and communication skills, with a strong focus on process improvement and GDPR compliance. Proven ability in content creation and data entry, complemented by advanced typing speed and a commitment to discretion and confidentiality. Career goals include leveraging skills in peer support to enhance team productivity and efficiency.
Overview
13
13
years of professional experience
7
7
years of post-secondary education
Work history
Night shift Warehouse Operator (Seasonal Job)
Sainsbury's
Birmingham
11.2025 - 12.2025
- Organised products on the shelf according to the Sainsbury's guidelines.
- Assisted customers with product queries whilst ensuring excellent customer service.
- Managed overstock efficiently, stored items in proper warehouse locations.
- Updated pricing labels accurately, ensured alignment with POS system prices.
Knowledge Champion
Equiniti
Birmingham
01.2019 - 10.2025
- Platform Ownership: Maintaining and enhancing Knowledge Management platforms (Verint) and managing content governance, version control, and compliance.
- Content Management: Overseeing the creation, review, and update of knowledge articles, FAQs, decision trees, and training materials.
- Workflow & Process: Implementing structured workflows for content approval and managing content lifecycles.
- Data-Driven Improvement: Using analytics, including IVR surveys and speech analytics, to measure, report on, and improve KM effectiveness.
- Cross-Functional Collaboration: Working with IT, Operational teams, and Learning & Development to support change initiatives and promote a knowledge-sharing culture.
Customer Experience Representative
Equiniti
06.2016 - 01.2019
- Direct Customer Interaction: Answering calls, emails, and messages from shareholders and clients.
- Issue Resolution: Troubleshooting problems, providing solutions, and offering updates on progress.
- Information Provision: Explaining complex financial information clearly, aligning with regulatory standards.
- System Usage: Accurately recording information and managing customer data in IT systems.
- Feedback & Improvement: Collecting customer feedback and potentially supporting projects to enhance the customer journey.
- Trust Building: Using empathy and active listening to build strong customer relationships, especially with vulnerable customers.
- Provided timely resolution of issues to enhance customer relations.
Commis Chef
Marco Pierre White, The Cube
Birmingham
12.2015 - 06.2016
- Maintained high hygiene standards throughout kitchen operations.
- Participated in daily inventory checks to avoid ingredient shortages.
- Enforced health and safety guidelines amongst the team, promoting a safe working environment.
- Enhanced customer satisfaction with timely meal preparation.
- Provided support to senior chefs, improving speed of service delivery.
Kitchen Assistant
The Club & Spa at The Cube
04.2013 - 11.2015
- Adhered to health and safety regulations with careful handling of food and equipment.
- Performed daily deep cleaning tasks to optimise workspace cleanliness standards.
- Assisted in inventory management to avoid food wastage.
- Contributed to team communication, resulting in better workflow efficiency.
- Followed safety procedures whilst using kitchen equipment to prevent accidents on duty.
Education
GCSEs - Maths, English & Science
Kings Norton Boys
Birmingham 09.2007 - 09.2012
A-Levels - Travel & Tourism
Kings Norton Boys School
Birmingham 09.2012 - 08.2014
Skills
- Advanced Microsoft Office (Word, Excel, PowerPoint, Outlook)
- Excellent Customer Service
- Content Creation
- Data Entry
- Communication and interpersonal skills
- Process improvement
- Peer support
- Advanced typing speed
- Discretion and confidentiality
- GDPR compliance
- Strategic decision-making
Accomplishments
- Knowledge Management, Equiniti Winners
- Digital Engagement of the Year
- Driving Digital Engagement (Silver Winner)
- Driving Digital Engagement (Platinum winner)
- Engaged Customer of the Year (Silver Winner)
- Employee Engagement Team at Verint Innovate Awards.
- CCA Awards (Best Technology partnership)
GDPR Statement: This CV may be kept on file and distributed for employment purposes.
Timeline
Night shift Warehouse Operator (Seasonal Job)
Sainsbury's
11.2025 - 12.2025
Knowledge Champion
Equiniti
01.2019 - 10.2025
Customer Experience Representative
Equiniti
06.2016 - 01.2019
Commis Chef
Marco Pierre White, The Cube
12.2015 - 06.2016
Kitchen Assistant
The Club & Spa at The Cube
04.2013 - 11.2015
A-Levels - Travel & Tourism
Kings Norton Boys School
09.2012 - 08.2014
GCSEs - Maths, English & Science
Kings Norton Boys
09.2007 - 09.2012