Ramona Tuskova

Organised and detail-oriented individual with experience managing the administrative and operational aspects of Investment Team processes. Proven ability to handle data across multiple systems, coordinate compliance-related documentation (including asbestos reports and EPCs). Skilled in CRM management, data reconciliation using Excel, and preparing monthly reports including SAP analysis, stock reconciliation, and property updates. Supporting legal inquiries, managing shared inboxes, and preparing documentation for internal and external stakeholders. Super user of financial system called Unit4. Processing monthly EPC invoicing, including GRNing. Currently enrolled in the Aspiring Managers Programme to further develop leadership and strategic management capabilities.

• Manage daily CRM inquiries and ensure timely resolution by liaising with relevant teams.
• Coordinate and track asbestos reports in line with the work programme, including chasing outstanding reports.
• Handle shared inbox communications and respond to email enquiries efficiently.
• Attend internal and external contract meetings, take minutes, and distribute agendas.
• Update Lifespan system with completions from Compliance and Voids teams.
• Raise POs for EPCs and ensure completion and syncing of data.
• Prepare monthly reports including SAP analysis, decent homes status, property details, and stock reconciliation.
• Maintain current stock list, including updates for sold or newly acquired properties.
• Prepare import sheets for new builds, ensuring correct attributes and maintenance dates.
• Support handover packs in absence of admin assistant.
• Processing monthly EPC invoicing, including raising requisition numbers / POs and GRNing.
• Respond to Right to Buy and Leaseholder enquiries, supporting the Legal Team.
• Perform weekly/monthly/quarterly data reconciliations using Excel formulas.

Ability to support with clinic operations as per consultant request, communicate effectively with patients and consultants, and handle confidential information with discretion. Letter typing and providing administrative support to the department. Answered calls and independently planned workload. Maintained accurate records and ensured timely documentation delivery to support patient care pathways.

• Provided comprehensive administrative support to consultants, including managing correspondence and relaying patient messages.
• Typed dictated letters and managed clinic preparation, ensuring smooth operations and timely escalation of issues to senior management.
• Handled clinic scheduling: cancelled, re-arranged, and booked appointments as needed.
• Answered patient and internal calls, demonstrating excellent communication and customer service skills.
• Independently planned and prioritised workload using a flexible approach to meet departmental needs.
• Maintained accurate records and ensured timely delivery of documentation to support patient care pathways.

Experience in medical reception and patient support. Skilled in appointment scheduling, prescription handling, and liaising with healthcare providers. Known for delivering excellent customer service and maintaining confidentiality in fast-paced environments. Seeking to contribute to a healthcare or administrative team where attention to detail and communication are key.

• Handled daily patient communications via phone and face-to-face interactions.
• Scheduled appointments and coordinated with clinical staff to meet patient needs.
• Processed prescription requests and maintained accurate patient records.
• Drafted letters using templates and performed general administrative duties.
• Retrieved patient notes and sorted blood results received via Pathlinks.
• Liaised with hospitals to chase up outstanding results and reports.

Work for department and plan accordingly in terms of their workload, agency staff available/ contracted staff hours etc. Reconciled agency hours against schedules, managed holiday bookings, balanced leave, monitored daily absences, prepared and distributed daily morning slides, compiled and submitted weekly reports, maintained key operational reports, and validated data across multiple tools for planning and decision-making.

• Reconciled agency actual hours against planned schedules to ensure operational accuracy.
• Managed holiday bookings and balanced leave across teams, maintaining up-to-date trackers.
• Monitored daily absences and adjusted operational plans to maintain workflow efficiency.
• Prepared and distributed daily morning slides, reporting planned vs. actual volumes for inbound and outbound operations.
• Compiled and submitted the Monday Weekly Report, ensuring timely and accurate data delivery.
• Maintained and updated key operational reports including the Space Graph and Forecast vs Actual.
• Inputted and validated data across multiple reporting tools to support planning and decision-making.

Experience in front desk, HR documentation, payroll support, and employee record management. Skilled in communication, organisation, and multitasking within fast-paced environments.

• Acted as the first point of contact for all site visitors, managing reception duties including phone and email queries, and handling deliveries.
• Provided administrative support across HR functions, including maintaining employee records, tracking daily absences, and completing HR documentation (new starters, role changes, personal detail updates, and leaver forms).
• Processed return-to-work forms and supported meeting coordination by taking minutes.
• Supported payroll operations by updating the Time & Attendance system, inputting overtime with correct rates, applying absence codes, and calculating annual leave entitlements.
• Liaised with contract managers to ensure accurate reporting of employee working hours.

Experienced Warehouse Operative with over four years of hands-on experience in logistics and inventory management. Proven ability to meet daily targets, maintain accurate stock records, and ensure high standards in order packing and dispatch. Skilled in using warehouse systems and committed to quality and efficiency.

• Carefully packed customer orders to meet company standards.
• Inspected products for damage prior to packing.
• Verified incoming deliveries and recorded goods in the system.
• Conducted regular stock counts to ensure inventory accuracy.
• Maintained correct item quantities in designated locations.
• Worked efficiently to meet daily performance targets.
• Printed product labels with accurate descriptions.
• Generated invoices and ensured all necessary documentation accompanied dispatched orders.

Provided professional patient support, efficiently scheduled appointments, processed prescriptions, and registered new patients. They maintained electronic patient records using EMIS, handled incoming and outgoing communications, assisted patients with general inquiries, and managed mail and documents.

• Delivered front-line support to patients both in person and over the phone, ensuring a professional and empathetic approach.
• Scheduled appointments, processed repeat prescriptions, and registered new patients with accuracy and efficiency.
• Maintained electronic patient records using EMIS (Egton Medical Information System), an Excel-based system.
• Handled incoming and outgoing communications including phone calls, letters, and messages, ensuring timely follow-up.
• Assisted patients with general inquiries and provided guidance on practice procedures and services.
• Managed incoming mail and filed documents into patient records, maintaining confidentiality and organisation.